IRWIN MITCHELL LLP

I had an excellent experience with the Welfare Benefits team at Irwin Mitchell. The advisors were knowledgeable, patient, and genuinely supportive throughout the entire process. They explained everything clearly, kept me updated regularly, and made what could have been a very stressful situation much easier to manage.

Their professionalism and understanding really stood out, and I felt listened to every step of the way. I’m extremely grateful for their help and would highly recommend their welfare benefits advisors to anyone needing expert guidance and support.

⭐️⭐️⭐️⭐️⭐️

We’ve been dealing with a really difficult SEND case for nearly 2 years now and Rachael Smurthwaite and Matilda Margol-Gromada have both been a big help throughout it all. They have been professional, knowledgeable and supported us through a very stressful time for our family, and continue to do so. They have also been a big help in recently securing interim provision for our daughter in what has been a challenging case. Thank you again for all support, alongside everyone at Irwin Mitchell.

Kerry Wood Support and rehabilitation coordinator (Newcastle) has given me great support. The fact that I knew she was there to fall back on was a source of re-assurance to me whilst travelling through challenging and uncertain times. She has put me in touch with North East Business Innovation Centre which is potentially extremely exciting going forward, and other useful nuggets of support. My sincere thanks to Kerry, and best wishes to her going forward. Many thanks for her meticulous and empathetic support.

“Alexandra Roberts: The Gold Standard of Legal Representation”

The service I’ve received from Irwin Mitchell, and in particular from Alexandra Roberts, has been nothing short of exceptional.

I worked closely with Alex for five years. To put that into perspective: she took on my case when I was a minor and navigated it until I was an adult. This wasn’t just a legal process; it was a significant chapter of my life, following a very traumatic experience. Alex creates the type of environment where you feel heard, understood, and entirely without judgment. Throughout it all, I felt totally confident and at ease. For a young person navigating a complex legal world, that level of complete peace of mind is invaluable.

Alex consistently went above and beyond, always personally checking in on me before and after any intimidating medical tests I had to undergo. Five years is a long time, but her care, thoroughness, and professionalism never wavered. This was not a straightforward case, yet she approached it with precision and diligence, ensuring it was assessed from every possible angle and supported by highly knowledgeable medical professionals. Her communication was always prompt and clear, keeping me informed throughout the case, and she was readily available whenever questions or concerns arose.

Beyond her professionalism, Alex has shown genuine empathy and support to both me and my mother during what has been an emotionally difficult journey. She didn’t just handle the legal side – she made an incredibly stressful situation feel manageable. That human element made a significant difference.

The results speak for themselves and I am very pleased with the settlement. Alex said to me, “I want to make sure you walk away with exactly what you deserve; I would hate for you to get any less,” and I could see she meant every word. While no amount of money can truly replace what was lost, the settlement will make a meaningful difference to my future and for that I am deeply grateful.

Ultimately, Alex is far more than an asset to Irwin Mitchell – she is the kind of talent that defines and elevates a firm’s reputation. It’s rare to come across someone with her skillset and I have no doubt she will continue to succeed and be in very high demand.

Hopefully I never find myself in a situation where I require legal representation again, but if I do, I know exactly where I’ll be turning – Irwin Mitchell, and especially Alex, has a loyal, lifelong client in me. Looking back on our journey over the past five years, I am extremely grateful to have had her by my side throughout it. Alex, there aren’t enough stars on this scale – I truly cannot thank you enough.

From the very beginning our claim has been handled in a compassionate and professional manner. Our Solicitor has kept us up to date every step of the way. We have met our solicitor face to face as well as receiving phone calls and emails to update us on the progress of our claim. She has always had mine, and my wife's, best interests at heart in everything she has done for us in the 15 months since my accident, and I cannot praise Irwin Mitchell enough. Without their help I would not have got half the help I have received.