DUTTON GREGORY LLP

Where to begin? I think disastrous and expensive would be a good start, quickly followed by one of the worst legal experiences to date.
Got "allocated" this outfit some time ago as the litigator for a lease extension. Began reasonably well in the hands of a Dispute Resolution Executive who subsequently disappeared into the vapour on maternity leave but without the courtesy of telling me. Impending absence only discovered from tiny type in the email signature strip. How very professional. To be replaced by a full-blown Senior Associate Solicitor at a much, much higher hourly rate. Her profile described her as a "Property Specialist" but clearly not specialist enough to be able to explain anything coherently, not to change her mind at the 11th hour and not to have any idea of where things were at any given time. From my particular experience I'd say her "specialities" were more an inability to communicate clearly and concisely - including that old chestnut answering a direct question - long, rambling contradictory emails with just a dash of inaccurate cut and paste thrown in to spice things up, racking up her very substantial fees with her indecision and stretching the matter out interminably due to an overarching terror of "the litigation risk". Discussion at later date with a different legal firm told me that whereas a litigation risk does exist in every case, all the adjournments were unnecessary in such a simple matter and, very unsurprisingly, even the Courts got sick of it all and threatened to dismiss.
A request to speak to someone who could explain better was met with a wall of silence and repeated requests to keep costs down by handing the matter to another Legal Executive or junior got the same shocking inaction. The little in her favour was that - after a number of challenges - she made a few meagre attempts to reduce costs and shaved a bit off her bills. Her final shining triumph was, however, to tell me I must pay the other side's costs when she had negotiated to the contrary.
So, definitely no recommendation for this lot, and especially not her. Just another long, rotten and ridiculously expensive drag.
And before this firm rushes to tell me that it was all the fault of the non-cooperative Freeholder, it's true that he dragged his heels but that does not in anyway impact my view of the poor service dispensed by the so-called "specialist".

I have been in business for 50 years and used lots of law firms in my time also the same as other reviews had a bad experience with this company .
They took 4weeks from instruction to contact to me for security ID.
When phoning them was told to busy to deal with you at the moment.
When complained to Senior management they more or less said the same.
I then asked to speak to the CEO and was told he was too busy.
Terminated them as my lawyer they were very rude.
Never been treated like this in 50 years from a law firm .
Tony leaves

I cannot recommend Amy at Dutton Gregory Solicitors highly enough. Throughout the entire process, she has been a great pleasure to work with.

From the very beginning, Amy demonstrated exceptional professionalism. She is incredibly hardworking and efficient, often moving things forward much faster than I expected. What truly set her apart, however, was her communication; she was always quick to respond.

Even when I offered to send a small gift as a token of my appreciation for her outstanding work, she kindly said it was not necessary, showing her true professional integrity. It is rare to find someone who combines such high-level expertise with a genuinely kind and approachable manner.

Amy is proactive, communicative, and truly cares about her clients. I am very grateful for all her hard work and support. Thank you very much!

Absolutely fantastic conveyancing solicitors - couldn't have asked for a better service from Naomi Williams. Needed completion within 3 months and Naomi was excellent throughout and pushed to secure the property in the required time frame. Will only be going with Dutton Gregory moving forward, thanks!

If you are going to use the Chandlers Ford branch for Conveyancing, then check, check and triple check all your paperwork they send you!
I used DG to purchase my flat, however after 3 month of living there I received an invoice from the management company for a substantial amount of money, after going back through my paperwork that my solicitor had sent, I found this potential cost in amongst an "information only" pack.
After speaking with several other legal professionals, I was informed that this should have been bought to my attention well before asking me to sign contracts.
I have now suffered severe financial loss through my conveyancers sheer laziness and sub standard Conveyancing.
Needless to say, I wouldn't recommend using their Chandlers Ford branch for conveyancing.