Terms of Use

Last updated 27th July 2026

1. Who we are

1. In these terms, “we”, “us” and “our” mean Review A Solicitor. “You” and “your” mean the person or organisation using the site.

2. About these terms

3. These terms apply to everyone who uses the site, whether or not you create an account. By using the site you confirm that you accept them and agree to comply with them. If you do not accept them, please do not use the site.
4. Please read these terms carefully and keep a copy. We do not file a separate copy of the agreement between you and us.
5. These terms are available in English only.
6. Other documents apply alongside these terms and form part of your agreement with us:
   • Our review policy, which sets out who can leave a review and what we allow
   • Our privacy policy, which explains how we handle personal data
   • Our cookie policy, which explains how we use cookies
   • Our complaints policy
7. If you buy a paid service from us as a law firm, separate terms apply to that service and take precedence over these terms where they conflict.

3. Definitions

8. In these terms:
   • Consumer means an individual acting wholly or mainly outside their trade, business, craft or profession.
   • Content means anything submitted to or published on the site, including reviews, ratings, replies, profile information, images and messages.
   • Firm means a law firm or other legal services provider listed on the site.
   • Review means a written review, a star rating, or both.
   • Site means reviewasolicitor.co.uk and any associated software, tools and services we provide through it.
   • Your Content means Content you submit to the site.

4. Changes to these terms and to the site

9. We may change these terms. We will post the revised version here and update the version number and effective date. Where a change materially affects your rights and you hold an account with us, we will tell you by email before it takes effect.
10. Continuing to use the site after the effective date means you accept the revised terms. If you do not accept them, you should stop using the site and may close your account.
11. We may change, add to or withdraw features of the site at any time. We will give reasonable notice of a significant withdrawal where we can.

5. Who can use the site

12. You must be at least 18 to create an account, submit a review, or send an enquiry to a firm through the site.
13. Anyone may read the site without an account.
14. If you use the site on behalf of an organisation, you confirm that you have authority to accept these terms on its behalf.

6. Acceptable use

15. You agree not to use the site to:
    • break the law, or infringe anyone else’s rights
    • submit Content that is false, misleading or designed to deceive
    • harass, threaten, intimidate or victimise any person
    • use abusive, obscene or discriminatory language or images
    • impersonate any person or misrepresent your connection to any firm
    • publish another person’s personal information without a lawful basis for doing so
    • submit or link to malware, or attempt to gain unauthorised access to any part of the site or its systems
    • place an unreasonable load on the site, or interfere with its operation or security
    • circumvent any technical measure we use to protect the site or its Content
16. You must not extract, copy, scrape, harvest, index for republication, or systematically download Content from the site, whether manually or using automated means, except as permitted by our robots file or with our prior written consent. This restriction does not affect the rights of search engines to crawl the site in the ordinary way.
17. You must not frame the site or present its Content as your own.
18. You must keep any information you give us accurate and up to date, and tell us if it changes.
19. You must not encourage or assist anyone else to do anything in this section.

7. Accounts

20. Your account is personal to you. Do not let anyone else use it, and take reasonable care to keep your login details confidential.
21. Tell us immediately at info@reviewasolicitor.co.uk if you think someone else has accessed your account.
22. You are responsible for activity carried out through your account, except to the extent that it results from our failure.
23. You may close your account at any time. Closing your account does not automatically remove reviews you have published, but you can delete them yourself before closing it, or ask us to.

8. Reviews and other Content you submit

24. Your Content must comply with our review policy. That policy forms part of these terms.
25. When you submit a review you confirm that:
    • you are a client or prospective client of the firm, as those terms are defined in our review policy
    • the review is your own honest account of your own experience
    • you do not work for the firm, own any part of it, and are not a family member or household member of anyone who does
    • you do not work for a competing firm or for an agency acting for the firm
    • you have not been paid or given any other benefit in return for the review, unless you have disclosed that benefit in the review itself
26. You are responsible for your Content. You must have all rights necessary to submit it and to allow us to publish it.
27. Take care not to include confidential or privileged information, or personal data about other people involved in your matter.
28. We may decline to publish, or may remove, Content that breaches these terms or our review policy. We explain how we assess reviews, and how you can challenge a decision, in our review policy.
29. We do not edit the substance of a review. Where only part of a review breaches our rules we may remove that part and publish the rest, and we will tell you if we do.
30. We may disclose Content, and information about the account that submitted it, to the police, the Solicitors Regulation Authority, the Legal Ombudsman, a court, or another competent authority where we are legally required or permitted to do so.
31. Please keep your own copy of anything you submit. We are not responsible for loss of Content.

9. Licence you give us for your Content

32. You keep ownership of your Content and any intellectual property rights in it.
33. You give us a non-exclusive, worldwide, royalty-free licence to host, store, publish, display, reproduce and distribute your Content for the purpose of operating and promoting the site. This includes displaying reviews on firm profiles, in search results, in aggregate ratings, and in extracts used to describe the service.
34. The licence lasts for as long as your Content remains published on the site. If you delete a review, we stop using it, although we may keep a record of it where we need to for legal, regulatory or fraud prevention reasons, as explained in our privacy policy.
35. You allow other users to view and share your Content in the ordinary use of the site.
36. Where the law allows, and only so far as is necessary for us to display and format your Content on the site, you agree not to assert your moral rights in it.

10. Content from other sources

37. Review A Solicitor includes data supplied by the Solicitors Regulation Authority. This covers firm names, addresses, contact details, regulatory status and areas of law. The SRA does not endorse this site or its use of that data.
38. SRA data is provided to us as it stands. We refresh it regularly, but we cannot guarantee that a listing reflects a firm’s current position at the moment you view it. Always check a firm’s regulatory status on the Solicitors Register before instructing them.
39. The SRA regulates solicitors and law firms in England and Wales. Some legal services providers are regulated by other bodies, and some listings may include providers outside SRA regulation. Where that is the case we say so on the listing.
40. Some profiles display maps, location data, ratings and reviews supplied by Google. That Content is collected and moderated by Google, not by us. We cannot edit or remove it, and reports about it must be made to Google.
41. By using parts of the site that display Google mapping or places content, you also agree to the Google Terms of Service, including the Google Maps and Google Earth Additional Terms of Service. Google’s handling of your data is governed by the Google Privacy Policy.
42. Where the site links to other websites, we do not control them and are not responsible for their content.

11. What the site is, and what it is not

43. The site is an information and comparison service. We are not a law firm, we are not regulated by the Solicitors Regulation Authority, and we do not provide legal advice or legal services.
44. Any general guidance we publish is for information only. It is not advice, it is not tailored to your circumstances, and you should not rely on it in place of advice from a qualified professional.
45. We do not recommend or endorse any firm. Listings, ratings and rankings reflect the data and reviews we hold, not our opinion of a firm’s suitability for your matter.
46. Choosing a solicitor is your decision. We encourage you to make your own checks, speak to more than one firm, and confirm costs and regulatory status directly before instructing anyone.

12. Enquiries you send to firms

47. Where the site allows you to send an enquiry to a firm, we pass your details to that firm so it can respond. We explain what we share in our privacy policy.
48. Any relationship that follows is between you and the firm. We are not a party to it and take no responsibility for the service you receive.
49. We cannot guarantee that a firm will respond, or respond within any particular time. If your matter is urgent, or a legal deadline may be approaching, contact firms directly rather than relying on the site.

13. If you are a law firm

50. We list every firm on the SRA register, whether or not the firm has asked to be listed and whether or not it holds an account with us. Listing does not imply any relationship between us.
51. Users may publish reviews about your firm and the people who work in it. Those reviews may be critical. We do not remove a review because you disagree with it.
52. You may reply publicly to any review, free of charge, whether or not you have claimed your profile. When replying, you remain bound by your own duties of confidentiality and by your regulator’s rules. We are not responsible for a reply that breaches them.
53. You may challenge a review under the process in our review policy.
54. If you claim a profile, you confirm that you are authorised to act for the firm. You are responsible for the accuracy of any information you add, and it must not be misleading. We may verify claims and may remove information that we consider inaccurate or non-compliant.
55. You must not submit reviews about your own firm, arrange for others to do so, offer incentives for reviews without disclosure, or discourage clients from leaving honest feedback. Doing so may lead to removal of the affected reviews, a notice on your profile, and suspension of your account.

14. Reporting content

56. If you see Content you believe breaches these terms or our review policy, use the report link beside it or email info@reviewasolicitor.co.uk. Tell us which Content you mean and why.
57. We assess every report. We are not obliged to enter into correspondence about a report or to tell you the outcome, although we usually will.
58. Section 5 of the Defamation Act 2013 and the Defamation (Operators of Websites) Regulations 2013 give operators a defence for statements posted by third parties, but only if the statutory procedure is followed exactly, including the information a valid notice must contain and the short response deadlines that follow receipt.

15. Availability of the site

58. We do not promise that the site will always be available or free of errors. We may suspend it for maintenance, repair or other technical reasons, and will give notice where we reasonably can.
59. You are responsible for the equipment and connection you use to access the site, and for your own security arrangements.

16. Our responsibility to you

60. Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited or excluded. In this section, references to us include our employees and agents, who may rely on it.
61. If you are a Consumer, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill. Loss or damage is foreseeable if it is obvious that it will happen, or if it was contemplated by both of us when you started using the site.
62. If you are a Consumer, we are not responsible for loss or damage that was not foreseeable, that results from your own breach of these terms, or that relates to any business of yours. We provide the site for domestic and private use only.
63. If you are a Consumer, nothing in these terms affects your statutory rights. You can get advice about those rights from Citizens Advice.
64. If you are not a Consumer, we are not liable for loss of profits, revenue, business, contracts, anticipated savings, goodwill or reputation, or for any indirect or consequential loss, however caused. Our total liability to you in connection with the site is limited to [£AMOUNT] or, where you have paid us for a service, the amount you paid us in the twelve months before the claim arose, whichever is greater.
65. We are not responsible for the accuracy of Content submitted by users or supplied by third parties, or for any dealings between you and a firm.

17. Your responsibility to us

66. If you are not a Consumer, you will indemnify us against claims, losses and reasonable costs arising from your Content, your use of the site, or your breach of these terms.
67. If you are a Consumer, you are responsible for foreseeable loss or damage we suffer as a result of your breaking these terms.

18. Our intellectual property

68. We own or license the intellectual property rights in the site, including its design, software, branding and the material we produce. Those rights are protected by law.
69. You may view and print pages for your own personal use, or for the internal use of your organisation. You must not otherwise copy, adapt, publish or sell any part of the site without our written consent.
70. You must not remove or alter any copyright notice, attribution or other legal notice on the site, including attributions required by the Solicitors Regulation Authority or Google.

19. Suspending or ending access

71. We may suspend or end your access to the site, or close your account, if you break these terms or our review policy, or where we reasonably suspect fraudulent or manipulative activity. Where it is appropriate to do so we will tell you why and give you an opportunity to respond.
72. If your access ends, your right to use the site stops. Sections that are intended to survive termination, including sections 16, 17, 18 and 23, continue to apply.

20. Events outside our control

73. We are not liable for failure or delay in performing our obligations where that failure or delay is caused by something beyond our reasonable control. If such an event occurs, we will let you know and our obligations are suspended while it continues.

21. Transferring this agreement

74. We may transfer our rights and obligations under these terms to another organisation. We will tell you if we do, and this will not affect your rights.
75. You may not transfer your rights or obligations without our written consent.

22. General

76. These terms, together with the documents referred to in section 2, are the whole agreement between us about your use of the site.
77. We may send notices to the most recent email address you have given us. You can send notices to us at info@reviewasolicitor.co.uk.
78. If any part of these terms is found to be unenforceable, the rest continues to apply.
79. If we delay enforcing any part of these terms, that does not prevent us enforcing it later.
80. No one other than you and us has any right to enforce these terms, except that our employees and agents may rely on section 16.
81. Headings are for convenience only and do not affect interpretation.

23. Governing law

82. These terms are governed by the law of England and Wales, and disputes will be dealt with by the courts of England and Wales.
83. If you are a Consumer resident elsewhere in the United Kingdom, you may also bring proceedings in the courts of the country where you live, and you keep the benefit of any mandatory consumer protections that apply there.

24. Complaints and company information

84. If you have a complaint, please contact us using the details below. Our process and timescales are set out in our complaints policy.