TICKLE HALL CROSS LIMITED

Left a 1 star as I don't think it's possible to leave less . Very rude and incompetent service all while charging a fortune . Would not recommend them to anyone .

I contacted this solicitor today regarding my boyfriend's case. Initially, the receptionist was pleasant and transferred me to Cheryl, the solicitor. Unfortunately, my experience with Cheryl was disappointing from the start, as she came across as rude and dismissive.

She stated that she would not be able to speak with me, despite my boyfriend having already provided written permission for me to discuss the matter on his behalf, which was included in the paperwork submitted to the firm. When I called back to clarify this and advised that I had a copy of the form showing my details, Cheryl responded by saying she didn't know who I was and admitted that she hadn't even looked at the paperwork.

My boyfriend then called the office himself and was told by the receptionist that I had been calling all day, when in reality I had only called twice.

I'm actually grateful that we had this experience before paying any deposit or proceeding further. It has allowed us to look elsewhere for a solicitor who is professional, approachable, and will make what is already a stressful process a more positive experience.

I’ve used Tickle Hall Cross Solicitors for three separate property purchases now, and Taynis and her assistant Emma have been brilliant every single time. Their communication is clear, they’re quick to respond, and they make the whole process feel straightforward and stress-free.

Nothing is ever too much trouble, and you always feel like you’re in safe hands. I wouldn’t use anyone else for conveyancing, highly recommend!

I was dealing with the sale and purchase of property's on behalf of my 80 year old mother. She chose Tickle Hall Cross as it was the company she and my late father had always used. Once we we had started the process I quickly realised I should have read the reviews online, if I had then I would have gone to another solicitors. I hadn't realised that I would have to do most of the paperwork myself and online, we never actually saw a solicitor . If I hadn't been able to deal with this for my mother then she would never have been able to do this. I think that this should be explained at the start of engagement. As it was the process for what should have been quick due to cash buyers dragged on for nearly 6 months. There was very little communication unless I rang or emailed to chase for information. I got one email direct from the solicitor to which I waited over a month for a reply , which never came. On ringing to find out why it turns out the solicitor had left the company. Yet no one had bothered to inform me. My mum came within days of losing the property she wanted, not to mention all the money involved. The only saving grace in all of this was Amanda Littler, who deserves 5 stars . Having been back to the solicitors to take Amanda a small gift and thank you card, I was informed that she too had now left the company. So if you are looking to buy or sell I wouldn't recommend using Tickle Hall Cross. I hope your Thank you card and chocolates found their way to you Amanda .

Was recommended their services from an estate agent. Was not told that I would be charged for this recommendation. First email of charges had no mention of this fee. Fee was added on to final bill.
First email from solicitor details how to contact them and who to contact. For the first 3 months I had no replies to emails nor does anyone answer the phone. You never know if anyone is going to action anything you request or if they had received your email. I had to start badgering them before anyone gets back to me. The secretary was always off sick or on holiday. Just never there.

They sent me a satisfaction questionnaire post completion. I laughed when I opened it. Went straight in the bin