The areas of expertise that POOLE ALCOCK LLP offers, and how many other firms on ReviewAsolicitor also cover each one.
Practice Area
Firms in Congleton
Firms nationally
Children
3
3,968
Commercial Property
3
6,413
Company & Commercial
2
5,821
Criminal Defence All
2
3,173
Divorce
3
7,108
Employment Law
2
5,022
Reviews
Verified reviews imported from Google
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G
Gary Mcloughlin
Review left 12 months ago Verified
A very stressful time for me over seven months. PA did everything I asked for with professionalism & efficiency. Great Teamwork! Thanks so much. Highly recommended. A special shout out for Katie..... You did a great job!
S
Shaun W
Review left 1 year ago Verified
Our experience with Poole Alcock for our property conveyancing was unfortunately disappointing. The process, which should have been straightforward with a cash buyer and no significant chain, dragged on for six months.
Communication was a major issue throughout. Emails often went unanswered and phone conversations frequently left us confused rather than informed. There was an assumption of knowledge on our part that we simply didn't possess, making it difficult to know what questions we should be asking. Updates on progress were rarely provided without prompting from our side.
The departure of our senior conveyancer midway through the process added to the complications. While the staff seemed knowledgeable, we were often left questioning whether we were receiving the best advice, as explanations for delays and issues were vague or not forthcoming.
Perhaps most concerning were the errors made during crucial stages of the process. Our stamp duty was incorrectly calculated, potentially leading to financial implications. More seriously, our mortgage wasn't properly closed by the completion date, resulting in us having to make two mortgage payments and incur a significant penalty fee from our building society. While we now understand this is largely the fault of our mortgage provider, our solicitor did very little to help us through this hump other than to absolve themselves of responsibility.
While we had a friendly contact who attempted to address our concerns, we frequently ended conversations with more questions than answers. The lack of proactive problem-solving and clear communication made an already stressful process even more challenging.
While Poole Alcock may have the necessary legal expertise, their service fell short in crucial areas such as communication, attention to detail and client care. For a process as important and potentially stressful as property conveyancing, we expected a higher level of service and support.
D
Declan O’Shea
Review left 2 years ago Verified
Some serious communication issues at this firm running far too many cases without the capacity to interact properly with their clients.
I think this probably goes hand in hand with the general need for reform in the way housing conveyancing is undertaken and how in the dark clients are kept about the progress of house moves.
I feel the issues at Poole Alcock start from the Partner level where they don’t have the time nor the inclination to guide their teams properly.
Only after kicking up a serious fuss did we get treated like real customers. Before that, I think they forgot that we were the ones paying for a service and should be treated as such.
Please take caution if using these guys and if you do so, set out a plan for regular communication ahead of committing to their services.
G
Ginny Green
Review left 2 years ago Verified
Poole Alcock were excellent from start to finish when my partner and I purchased our first home - completion Sept 2023.
They clearly explained their fees (which were fixed and very reasonable), responded to any queries immediately, chased up the seller's solicitor quickly and we're always available to help us through the many first time buyer questions (and nerves).
As a first time buyer I cannot believe how easy they made the whole thing for us - they were always ready to go with the next part of the process, friendly and professional, and reassured us every step of the way. I cannot recommend them highly enough.
Amelia and her team, Daisy and Katy, were fantastic throughout and a pleasure to work with.
H
HELEN WEST
Review left 8 years ago Verified
I used Poole Alcock for my divorce. On my first meeting with Jane Jacques I was in a complete state of panic about what was happening. She immediately put me at ease and I felt confident that my case was going to be in the right hands. From the outset everyone was very professional but at the same time very caring.
It was unfortunately a very difficult, drawn out case, but every dealing I had with Jane left me feeling positive and confident.
I was kept informed every step of the way and Poole Alcock were very upfront about the process and the expected costs.
At one point I had to deal with another solicitor - Nicola Deakin. Nicola was also lovely, professional and caring. The barrister appointed by Poole Alcock was excellent. Mr Julian Shaw was extremely experienced and knowledgeable and did a fantastic job in court for me.
As my case now draws to a close I can't thank the team at Poole Alcock enough. I wouldn't hesitate in recommending the firm and especially Jane Jacques to anyone requiring a family law solicitor.
