CROMBIE WILKINSON SOLICITORS LLP

Extremely unprofessional and distressing experience

I am deeply disappointed with my experience at Crombie Wilkinson Solicitors. I attended their office to raise a serious concern regarding a potential conflict of interest, as I believed the firm had been involved on both sides of a court matter between myself and another individual. This is not a trivial issue and required sensitivity, professionalism, and respect.

Instead, while I was visibly distressed and trying to explain my concerns in person (due to having no mobile phone reception), I was met with behaviour that I found humiliating and upsetting. A solicitor openly laughed, pointed at me, and appeared to find the situation amusing. This left me feeling mocked, dismissed, and completely unsupported at a time when I was already under significant emotional strain.

I found the conduct entirely inappropriate for a legal practice, particularly one dealing with family and court-related matters where clients are often vulnerable. I expected empathy, discretion, and professionalism — none of which were shown during my visit.

Based on my experience, I would strongly caution others to consider carefully before engaging this firm. How clients are treated when they raise concerns says a lot about a company’s values, and unfortunately mine was handled in a way I found shocking and unacceptable.

I had a problem with my heating i ended up not having heating for 239 days and was charged £615 for an email in which the service provider considered reducing my service charge an absolute waste of money used this firm 3 times regretting never again should have had enough firstly two times

Crombie Wilkinson have handled all my legal matters for over 30 years and I have always found them to be friendly, efficient and professional. Most recently dealing with Catherine who was extra helpful and always there to answer my many queries... thank you Catherine!

I have recently used Crombie Wilkinson to undertake the conveyancing for our new home and highly recommend their services. Sandra & Kate were always extremely helpful and knowledgable and have made the house buying process a breeze. Mel on the front desk was also great news and it was always a pleasure dropping by. Many thanks, Matthew & Katie

I have used Crombie Wilkinson for my recent conveyance of both sale and purchase of my home and also with regards to contact issues with my Daughter. In my experience the people I worked with are first class. My family have also used Crombie Wilkinson for setting wills and trust and they were just brilliant. Polite, reassuring and really efficient in all they do. I would like to personally thank Sandra, Sharon, Belinda and Juliette for all they have done for us. I would go anywhere else