LEIGH DAY

I called the office several times leaving a message for someone to call me back. I was then asked to send all my personal information. I received an email saying they can't help me..I said I needed to speak to someone about my case because it's difficult to explain it all in an email. I found this firm very unprofessional and insensitive.

Evidently not a serious law firm.....

I contacted Leigh Day hoping they would accept a case of complex multiple breaches, with plenty of documentary evidence, and was assured they were different. I detailed my situation as a disabled and vulnerable person already at risk and, in no uncertain terms, I was advised not to contact other law firms. Their claims to espouse integrity and championing the underrepresented are baseless - my case has grounds for financial restitution, but I'm seeking institutional accountability. After initially displaying interest, they rejected it on caseload capacity grounds. I guess the combination of Legal Aid, ongoing breaches, call recordings, documentary evidence of failings, and an informed and articulate client aren't quite the cash-cow of medical negligence. There's that too, but they didn't stick around to hear it. I thought they'd have loved me having a call recording of a high-risk GDPR breach happening in real-time, caused by mishandling of my sensitive data. Multiple failures, multiple agencies, piles of evidence, but they perhaps wouldn't bat an eyelid even if I died, unless someone could be sued.

All-in-all, nothing about my interactions with Leigh Day make me believe they're capable of enacting their stated ethos: I was hoping for someone with integrity to view this case and, while the person who first answered the phone seemed lovely, the convincing impression disappeared when followed-up by a colleague who seemed uninterested in me and my ongoing harm and more focussed on information to ascertain the payday potential and (more importantly) to backtrack on his colleague's pre-engagement conduct. Mind you, she actually heard more of the story, so her assurance and instructions may have been from a more informed position than his if his treatment any notes was as rushed and impersonal as our interactions.

I've got all these calls recorded too, if anyone from the Solicitors Regulation Authority wants to listen.

My case was rejected with the explanation that they are too busy and cannot take it on! What kind of company is it that picks and chooses between cases instead of helping someone who was even willing to pay? No problem — this probably explains their high ratings from others as well...

I phoned them as I needed to appoint a solicitor. They collected all my personal data and disappeared. I think this is just a scam firm that sells clients’ data to make a living. I phoned them to request the erasure of my personal data but guess what? The lady could not do so and gave me an incorrect email address to send a request (which differs from their data protection one). A solicitor firm that doesn’t comply with the GDPR says a lot about their skills. Shameful and useless. Don’t bother asking me to email you as I won’t. I will report you to both the ICO and SRA instead.

Not a very good start to my vehicle emissions claim. Full of positive statements within their advertising content designed to draw in custom. Also appear to be very constructive and customer focused with details for direct contact to discuss any concerns or clarification of the service they can provide - reality is that once you have signed up the positive nature of service and support appears ends right there. Just seem to be trawling for numbers to assure massive turnover and profit if successful - go elsewhere is my advice.