TAYLOR & EMMET LIMITED LIABILITY PARTNERSHIP

This was the first time I’d used this company and unfortunately it isn’t one that I’d personally choose to use again which I’m disappointed about as I expected to have much better customer service . The sales process in my opinion was complicated by the over reliance on online communication and the completion of tasks on a portal that required a certain level of IT competence and equipment to be able to achieve . It felt very isolating and impersonal . Communication and updates were poor unless you constantly chased and they certainly were not forthcoming from the company itself . I personally missed the opportunity of meeting a solicitor face to face and developing some sort of personal relationship with them , being able to ask questions that were concerning me and getting immediate answers . There was a lack of progress over many weeks that required constant requests for feedback which I found very frustrating . There are still outstanding issues that haven’t been resolved with money being retained to sort this but no further communication has been received from the company since I completed the sale in April and it’s now June which seems to be a reflection of how things are dealt with . I feel as though I remain in the dark about what is happening and yet it feels as though the sales process on their side has been completed when it hasn’t . From my own personal experience (which Id like to think isn’t the norm ) I feel the company needs to improve its standard of feedback and interaction with customers . On the positive side however the people dealing with the completion itself dealt with it very competently , gave really good feedback by ringing me with updates and the sale went through very quickly on the completion day which was excellent .

Many thanks to Amy Fowlston for your assistance with my late fathers estate. Cannot recommend highly enough.

Our recent complex conveyancing process was dealt with efficiently, professionally and informatively.
Will definitely use TaylorEmmet again and wouldn’t hesitate to recommend.

Taylor Emmet have been excellent in supporting us through our first house purchase. Being first time buyers the whole process seemed a bit daunting initially.

Maryum Khan has been such a great support. Any queries that we had were responded to very quickly. She explained each step clearly and was easily contactable. There was an issue that arose regarding building regulations which concerned us. Maryum provided reassurance around this and was very knowledgable in this area.

We were warned by friends how stressful buying a home can be however we found it to be such a smooth experience from start to finish and we completed in a timely manner. I would highly recommend.

I worked with Jo Moran who has been fantastic throughout the duration of my sale and purchase. Particularly as it was during the stamp duty holiday. My situation has not been straight forward and Jo and her team, Emily have been supportive, professional and knowledgeable.
I highly recommend Jo Moran and Emily Boam for conveyance.
Thank you to them both