STEPHENSONS

What a company!
We all know what it’s like to deal with most solicitors. Couldn’t be further from the truth with the team here. Emails replied to within hours and phones answered. Questions clear and my house sale went through without any problems. Highly recommend and I’ll use them again for sure.

I used Stephensons Solicitors for conveyancing both as a buyer and a seller, and on both occasions the service was poor.

On the sale, I was sent multiple incorrect completion statements and would have been overcharged by around £500 had I not checked the figures myself. Communication was very frustrating I repeatedly had to chase for responses, and messages from the sellers solicitors were not passed on to me, causing unnecessary confusion.

When the errors were raised, the response from the partner involved Robert was rude and unhelpful. Even the final statement on the house purchase contained mistakes, including an inflated stamp duty figure, and I was then asked to pay an incorrect balance and then they tried to charge me to have the overpayment returned by bank transfer.

I would not recommend this firm for conveyancing. If you do use them, double-check every statement rather than assuming the figures are correct and know that you will have to chase this company to push the sale and purchase along as I did not find them to be a proactive rather very reactive. This is my very first negative review if I could give 0 stars I would.

Izabela and Karen dealt with our purchase and sale. Previous experience when buying a house was horrendous struggling to get in touch with solicitors and gain information but this time it was the polar opposite. Izabela was great at responding and kept us informed/answering the many questions we had throughout the process incredibly quickly. In a very stressful few months having a solicitor who you can contact and is competent makes everything that little bit easier and we would recommend 100%. Fees were also very competitive too!

From start to finish Izabela made our purchase and sale as smooth as it possibly could have been. My husband and I felt cushioned throughout the whole process knowing that Izabela would sort all of the issues that we had. If we ever sell again, we will be hiring Stephensons again and we would recommend them to anyone. Thank you so much!

We have used Stephensons to sell two properties and also to buy a property and we cannot recommend them enough. Izabela and Karen respond to emails almost immediately and we felt they went that extra mile to make sure the sale progressed as swiftly as possible. Great communication and fantastic service, thank you!!