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POOLE ALCOCK LLP

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Compare client reviews, services, team members and contact details for POOLE ALCOCK LLP in Ashford.

4.6 (183 reviews)
SRA Regulated (408247) Ashford
Client rating 4.6/5 183 reviews
Would recommend from approved reviews
Regulation SRA No. 408247
Services listed 11 areas of law Team 0 professionals listed
Trust summary

Client review snapshot

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4.6
Excellent
Based on 183 reviews
Excellent
80% 4
Very Good
0% 0
Good
0% 0
Poor
0% 0
Awful
20% 1
— Recommendedby clients
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Service rated 4.6/5based on reviews
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About POOLE ALCOCK LLP

No description available for this branch.

Legal Services

Children Commercial Property Company & Commercial Criminal Defence All Divorce Employment Law Litigation Law Personal Injury Probate Residential Conveyancing Wills, Trusts & Probate
Regulated by: Solicitors Regulation Authority

Areas of expertise

The areas of expertise that POOLE ALCOCK LLP offers, and how many other firms on ReviewAsolicitor also cover each one.

Practice Area Firms in Ashford Firms nationally
Children 7 3,968
Commercial Property 10 6,413
Company & Commercial 9 5,821
Criminal Defence All 8 3,173
Divorce 13 7,108
Employment Law 9 5,022

Reviews

Verified reviews imported from Google

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L

lisa marie

Review left 4 months ago Verified
James Williams and his team were amazing , made the whole process of buying our home easy !
Always great communication from start to finnish
Thank you guys
G

Gulfaran

Review left 5 months ago Verified
Start to finish they were very proactive. They kept in touch and let me know as things progressed. I also phoned them on a few occasions to ask questions and they answered all of them promptly. Never got left unanswered longer than a days time.
M

Mai Naja

Review left 8 months ago Verified
I submitted a callback request regarding my legal standing in a divorce matter.
Upon answering the call, I was greeted with, “What can I do for you?”—a tone and phrasing that felt abrupt and dismissive, especially given that I had already outlined the nature of my enquiry in the callback form. As I began to explain, I was immediately interrupted and told, “We don’t offer legal aid, you need to go to Citizens’ Advice Bureau.” I attempted to clarify that I was seeking private legal representation, not legal aid, but was again cut off with the same statement, repeated almost verbatim.
This interaction felt not only unprofessional but also presumptive. The repeated insistence on directing me to legal aid services, without hearing the details of my case or my intentions, gave the impression of stereotyping—particularly troubling given that assumptions appeared to be made before any meaningful dialogue took place.
I approached the firm in good faith, expecting a respectful and professional consultation. Instead, I was met with a lack of courtesy and a refusal to engage with the specifics of my situation. I believe every potential client deserves to be heard without prejudice or assumption, regardless of background or perceived circumstance.
I hope they will take this feedback seriously and reflect on how initial client interactions are handled. First impressions matter, and in sensitive legal matters, empathy and professionalism are paramount.
R

Rhys Bennett

Review left 1 year ago Verified
My conveyancing team were professional, prompt and knowledgeable throughout the entire process. It was always easy to get in touch with them and they responded to almost all of my queries the same day. The efficiency of their work made me feel reassured that despite the issues I faced during my house purchase, the conveyancing was in very good hands!

James Williams in particular was brilliant in all aspects of my case. He was clearly very experienced and always knew what he was doing or what advice to give. It was easy to get in touch with him and his team, and was efficient in ensuring everything I required was taken care of. He also always made me feel like he was “on my side”, which was reassuring when I had to navigate difficult or awkward issues.
H

Hannah Gardiner

Review left 1 year ago Verified
The whole team at Poole Alcock were absolutely fantastic. From the initial contact, every member of staff was helpful, friendly and incredibly professional at all times. They made the process of buying a property as easy as possible and I would not hesitate to recommend them in the future.

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Locations

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Firm Activity

0% of reviews replied to
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Ratings by Service

Overall experience
4.2
Value For Money
0.0
Communication
0.0
Approachability
0.0
Legal knowledge
0.0

Opening Hours

Mon 09:00 – 17:30
Tue 09:00 – 17:30
Wed 09:00 – 17:30
Thu 09:00 – 17:30 (Open now)
Fri 09:00 – 17:30
Sat Closed
Sun Closed

Typical hours — contact firm to confirm

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