PENMANS SOLICITORS LLP

Blah. Don't rate them really

Many thanks to Ravi and Javairia for making what could have been a stressful property sale and purchase as pain free as they could.
I genuinely don't think that any part of their service could have been improved upon.

I've been a good customer to Penman's, using them for my first house purchase in 2017 and coming straight back to them to complete a house sale and purchase this month. I've spent thousands. Even recommended my brother to this firm who used it for his house purchase a few years ago (in fact he's even left a 5* review). Charles Glover who just completed my purchase and sale was great, can't fault him really.

Unfortunately my experience was just tainted completely as I was hit with a £150+VAT cancellation charge for some paperwork I changed my mind on which was originally costing £300+VAT on completion. A basic declaration of trust form. Besides an initial conversation and apparently a draft I really didn't think much had been done with it hence my disappointment. Furthermore, I was in discussions to draw out a will with Penman's. I expressed my dissatisfaction explaining my history as a customer with this firm, and the fact I was going to spend more money with them - unfortunately they opted to proceed with charging me £150+VAT cancellation rather than do what most would consider logical, which is take more business from a willing customer which in turn would earn the firm more. Terrible customer service in this moment to ruin the whole experience - and a shame as my brother is just starting the process to start his house sale...

Excellent service at very short notice, I required authenticate or a Nortary so it could be given to the British Embsay in Manila. I was seen within 3 hrs of calling fir their services.
Excellent, friendly and professional service from all at Penmans.

Great service. I recently used Penmans for my house purchase and they were excellent throughout. They completed the conveyance quickly and gave constant communication. Aswell as a first time buyer I had many questions which they took the time to explain every detail. Thank you both Tim and Benedict!