Lewis and Dick Limited

I did not instruct this solicitor directly — they were recommended to me by the estate agent. Due to their higher fees, I chose another conveyancer, and I am very glad that I did. Unfortunately, the buyer instructed them, and the experience has been extremely poor.

Firstly, they did not appear to manage their client effectively. Rather than providing guidance or filtering queries, they passed every concern directly across, placing unnecessary burden on my solicitor and myself as the seller.

Secondly, there were repeated issues with document handling. My solicitor provided key documents, which this firm later claimed had not been received. Only after four weeks — and after being presented with evidence — did they finally acknowledge receipt. This avoidable delay wasted a month of progress. It also took them four weeks to follow up on other paperwork they had failed to chase in a timely manner.

Thirdly, when the solicitor went on holiday, no contingency was put in place. As a result, responses to important queries were delayed for over a week. When they eventually did respond, they once again insisted they had not received certain documents, despite proof to the contrary.

This was a straightforward, no-chain sale that should have been completed quickly. Instead, the process has dragged on for almost four months and is still not concluded.

In my experience, this solicitor demonstrated poor communication, inadequate client management, and a lack of efficiency and accountability. Based on this, I could not recommend their services and would caution others to consider alternatives.

This is our second house move in 6 months. I was dreading this one after the last. But we have actually had a fantastic experience this time, with Samantha as our solicitor. She has been consistent and incredibly responsive and available to us, the whole way through. Her level of customer service has made this process so much less stressful! Very happy to openly recommend her.

I recently bought a property in Crawley and was recommended to use this company. They were fantastic. Can’t fault the service and the receptionist was SO HELPFUL especially when I had an issue with getting my mortgage document (Crawley post is another story). From instruction to move in, 10 weeks. No complaints.

Excellent service. Would recommend and use them again.

We needed a few files the seller was taking a while to get so Abigail took the initiative to obtain them herself which was extremely helpful. They were also very quick throughout the entire process, which we truly valued.

We believe that a file upload system, rather than relying on emails, could be a more efficient solution for both you and your clients. But, other than that you were very professional, helpful, and efficient, which we greatly appreciated. They did also charge £50 extra to review a mortgage offer which was not expected…

Myself and my partner visited on Friday, lady on reception was so lovely and welcoming. Lovely lady solicitor went so out of her way to help us, we had to get documents signed as we are getting married abroad. I would recommend this solicitors without any hesitation, they always answer the phone very quickly and genuinely so helpful and down to earth. Thank you !