KEW LAW LLP

I would strongly advise anyone not to use this firm. My experience with them was an absolute nightmare from start to finish.

I instructed them to handle a simple transfer of equity that should have taken 1–4 weeks. There was nothing to negotiate, no legal advice required, and everything was already in order. Yet they dragged it out for 6–7 months due to a complete lack of care, organisation, and urgency.

I explained multiple times that this was an urgent and serious situation. I was buying the property from my ex-partner, who (along with her family) had been violent, intimidating, and abusive for 18 months. Every delay put me at further risk, but the solicitors showed zero compassion and zero urgency.

Because of their delays, my mortgage term expired and my payments doubled overnight. My ex refused to contribute, so I had to cover nine months of double payments alone — all while the firm made no meaningful progress.

They caused financial loss, emotional distress, and even misplaced my paperwork (and lied about it). In the end, I left them and went to a new solicitor, who completed the entire transfer in 7 days — a clear sign of how badly Kew Law handled my case.

Despite their incompetence, they still demanded payment. I ended up paying around 90% of their fees, not because they deserved it, but because after two exhausting years dealing with my ex, losing my father, and almost losing my mother, I had no fight left in me to battle them too.

This firm is an absolute disgrace to their profession.
If you value your time, money, or mental health — avoid them completely.

Initially I chose Kew Law based on reputation and price. They didn't disappoint. Moving house is often a stressful process but Connie and Millie from the Witham office did their utmost to ensure they did everything within their power to ensure the process was as straightforward as it could be. Good levels of communication throughout.

I pulled out of using Kew as my conveyancer. Having previously used them where the conveyancer was excellent but has subsequently left, I went to use them again but have had issues in just getting the matter started. The conveyancer was rude, spoke over me when trying to deal with the issue, and was completely unprofessional. I have ceased working with them because if these issues were experienced at the onset I doubt they would provide a professional service throughout. However I have subsequently gone to another local firm who have been completely professional throughout and they are far more digitally advance than Kew Law.

I am very happy with the service I received from Kew Law solicitors, especially Connie and Millie in Witham branch, who were dealing with the sale of my property. They were very professional and always on top of the things. Excellent communication through emails. I can't recommend them enough.

We were recommended Kew Law via a family member and I’m so pleased we chose them to help with buying our first home. Connie (Witham branch) was absolutely amazing from start to finish. She was always quick at responding, kept us updated with what was going on and overall just a lovely person to deal with. Would definitely use them again in the future!