GARRATTS

Absolutely terrible. Zero communication, extremely pushy, they don't listen. I know solicitors get a bad rap but I have had decent solicitors in the past. There's much better solicitors in Heywood. I'd avoid these at all costs! I wrote this review after 6 weeks of no reply to my many emails... Embarrassing and shameful.

Absolutely fantastic, chloe kept me informed every day of what was happening, she took all the stress off my shoulders, very friendly, very efficient, just a hassle free mive

THIRD PARTY INVOLVEMENT THEREFORE NOT A DIRECT CLIENT, JUST HAVING A NEGATIVE EXPERIENCE DUE TO THEIR INCOMPETENCE.
Please note, I am aware that garratts are removing all negative reviews on trustpilot, hence putting the review on Google. I please invite them to phone me for information and I will happily provide my details. I think blanketly removing all negative reviews, and being allowed to do so is a disgrace.

The conveyancing department is an absolute disgrace, and I would seriously discourage anyone from using them. I am in the unfortunate position of being the third party, therefore unable to contact them to make a complaint myself as solicitors only accept complaints from their own clients despite having a negative impact on multiple people within the chain.

Enquires were requested in October from the purchasers solicitors, with completion due on November 27th. 5 minutes before closing on November 18th they phoned their client to say they haven't actually requested the documents they need for the enquires. They said they were told that the paperwork hadn't been requested as "they didn't know they had to" (seriously, isn't that a requirement of the job, to read the requests and actually know what they're doing??? I can't imagine not knowing how to do my job and keeping it!)
The people we are purchasing off have also told us that when asking how the sale is progressing they were told "well i have 13 other clients", and regarding answering the urgent queries (that they had had for weeks and completely ignored) "I might get chance to look at it tomorrow I don't know".

The paperwork was finally received on November 25th, so garratts were phoned by our solicitors asking to confirm a completion date of 14th December. Now they've decided they have enquires they need to ask on that purchase! Despite that purchase being ongoing since MARCH, and the couple we are buying off being told last week that everything was ready to go on their purchase.

Just an absolute waste of space and I would never recommend. If I was looking at buying a house in the future, I would honestly change my mind if garratts were the solicitors working for the seller

As my review on trust pilot was removed by garretts, I thought I'd try here. Do not use this company. Beyond incompetent, forgetting to order important paperwork. Rude and dismissive, then say everything is done, then suddenly more unanswered questions theyve forgotten about! Move already delayed 3 weeks because of this company. And removing negative comments so they don't show them for what they really are proves exactly the type of company they are... avoid at all costs, for you own wellbeing

Rude and judgmental and intimidating, I was advised by them myself to take documents in which I did so, only to receive a rude phone call by someone named Andrew which I found was intimidating and judgmental especially when I’m in a upsetting serious situation regarding my sons safety. I didn’t feel I could speak to them I could put my trust in them if I wanted too. Obnoxious and confusing. When someone is in need of your help you should be more open minded and find out the beginning before jumping the gun when you ain’t even spoken to me face to face. Didn’t even get the ball rolling just not helpful.