Gallagher Bassett Legal Solutions (UK) Limited

I found Ravinder at Strata Solicitors a delight to represent me and my family with a recent claim. Nothing was ever too much trouble for him when supporting me and most importantly the decision rightfully went my way too. Thank you so much.

Can't beleive the Government/HMC use these solicitors to settle claims (then again I can, becuase its the government) - I'm owed money after winning in slam claims court against a local authority. I'm now 5 days after the legal settlement date has passed and I still don't have my money. Chasing, calling, emailing, an utter disgrace

If I could rate them in negative stars, I would.

This is not just incompetence — it’s outright negligence, dishonesty, and corporate cowardice masquerading as a legitimate service. In October 2024, their operatives caused significant structural damage to my garden wall by recklessly yanking a heavy bin over the railing, destroying it entirely. They never rang the bell, never reported the damage, and simply fled. Since then, I’ve endured seven months of evasive communication, deliberate delays, and sham investigations orchestrated by their legal representatives.

Their "independent report" is a joke — littered with inaccuracies, including spelling my name wrong, and based on pure speculation. They’ve completely ignored a witness statement from a neighbour who saw the incident happen in real time. Instead, they’ve fabricated laughable theories involving “vandals” and “schoolchildren” despite the incident occurring at 6am on a weekday. They have not investigated — they have stonewalled, gaslit, and stalled.

The emotional toll this has taken on me and my family is considerable. Elderly and disabled relatives have been unable to safely access the front garden for months. I have spent countless hours chasing them, compiling evidence, and demanding basic accountability. Every response from them has been engineered to exhaust, not resolve.

They are a case study in how corporate contractors weaponise delay and deflection to avoid liability. They have no interest in truth, no concern for the safety or wellbeing of the public, and absolutely no respect for the damage they cause — physical or emotional.

If you are a council considering awarding them a contract, think very carefully. And if you are a private citizen reading this — protect your home. Because if they break something, they’ll do everything in their power to make sure you’re the one left paying for it.

As a bus driver I had someone change lane and hit the back of the bus. This was back in 2022. Now in December 2024 I'm being asked to fill a questionnaire concerning the collision. Obviously car driver trying to make a claim even though no personal injury and damage was minor. Having read the reviews it is clear to me that they are not well represented. I find it fascinating that companies like this are allowed to even exist. Three words of advise to anyone wanting to have these people represent them. AVOID AVOID AVOID.

Are they even a legit company or just a department designed to prevent Veolia from having to pay for damage they regularly cause to people's personal vehicles. Never contacted me back and when I finally got hold of them, they said that they were "waiting for me to provide evidence"! Their driver, who hit our stationary car denied all knowledge so we are now stuck paying for the bill. This company is definitely not independent.