DOLMANS

If I could score zero I would have, in my opinion this company is nothing more than a front for local councils (Central Bedfordshire) to get out of paying for damage to vehicles due to incompetence, neglect and poor maintenance of the highways, a 10 inch deep pothole measuring circa 90cm in diameter totally destroyed not only my tyre but also my alloy, I raised a claim on fixmystreet and discovered it had also been reported a number of times by other road users who had damaged caused, I filled in a claims form and was told it could take up to 13 weeks to get a response, this in itself is disgusting given I was driving around on a space saver limiting my distance and speed I could travel, after 10 weeks i chased my claim with the council and asked if i could make a complaint regarding the time frame, shortly after this Dolmans/ B4 legal emailed me basically saying Central Bedfordshire council were not liable and the cost of my new alloy and tyre, to add I returned to the pothole some 4 weeks later and it was still there unrepaired, absolutely shocking considering the level of tax and council tax a pay..... I do hope this company doesn't go bust!!!!!!

They’re such good investigators!

They told me a pothole, that I took a picture of and sent them, doesn’t exist.

Before Dolman’s and B4 Legal, I never knew that tyres could self-implode.

I learned so much from this group of intelligent and well-rounded individuals. What a company!

Timewasters and not fit for purpose, middle man for most council claims in the UK. All ‘work from home’ and you are lucky if you get a reply within 4 months. Avoid like the plague.

Reem at Dolmans has been excellent from the start and I would highly recommend. Incredibly efficient and always prompt responses.

Had terrible dealings with Dolman's. The Highways Agency referred me to Dolman's as their legal representatives when I attempted to claim for damage to one of my alloy wheels, caused by a large pothole in the road. After initially conceding a breach of duty on the part of their client, they apparently reversed their decision on receiving a quote for repair of my wheel. STILL infuriates me every time I drive past that (now repaired) pothole! Regardless of the outcome of my case, I also felt I was dealt with in a discourteous manner, and was effectively called a liar.
I'd leave no stars if I could, but that doesn't appear to be an option.