DERBYSHIRE LEGAL SERVICES LIMITED

Extremely poor service received by this Company. You have to constantly chase things up with them,and they charge high prices and then I had the cost reduced through 'errors' made and then they charged my Mother an even higher bill just for chasing things up again, of which they have charged my Mother for,and the bill is ludicrously high even more. Absolutely disgraceful. I had to correct spelling mistakes and correct information before letters went out to various parties of which we have been most likely charged for. A 10 minute telephone call is twenty pounds and an email works out the same price. Information is all messed up completely and incorrect. This has been our worse nightmare and experience with this Company. The invoice is totally incorrect and inaccurate,and extra has been added on to the invoice which we have never requested them to do for us or instructed them to do. To email them to close the file,they just keep billing you for emailing them to do this,and then they charge you for 'their' email back,and now they are charging my Mother for emails from the other parties 'Solicitors' which is absolutely outrageous. A caveat costs three pounds and yet they have charged a huge price for it,and even then I had to request the 16 digit Caveat number because they forgotten to give that important information. Honestly I feel that we have been dealing with 'Paralegals' instead of qualified Solicitors. It certainly has not been a Professional Service.

My family have been with them for years.