CANFORD LAW LTD

Paula Chadwick has been amazing.
I was in a worrying situation, I had been so upset about it all until I spoke to Paula. She was kind, professional, took time to listen to me and talk me through everything. I felt like the world had been lifted from my shoulders. I provided all the information Paula asked me for. Today, as soon as Paula found out the outcome she made sure she let me know straight away.

Paula is obviously someone who cares about what she does and cares about the people she represents. Paula is an absolute credit to your organisation.

Highly recommend this firm! They handled my vehicle hire claim with great professionalism and achieved an excellent result. The communication was clear throughout the entire process, and they made everything stress-free for me. Thank you for your outstanding work and support!

I would like to thank Richard Perkins for all his hard work and effort to resolve my case at court despite it being a very difficult case he did his level best to get an positive outcome for myself and enterprise. Richard was very helpful , polite and took his time to explain everything to me and listened to everything I had to say regarding the case, even after the case he was helpful and listened to everything I had to say. Richard always replied to me as soon as he could and always tried to reassure me that he will do his best to get the best outcome possible. I will definitely use this firm in the future if needed and would highly recommend friends and family to use this firm .
Richard Perkins is a very hard working solicitor and the firm is lucky to have such a hard working solicitor who cares about his clients to get the best outcome possible.
Thank you so much to Richard I really appreciate your help to resolve my case.

Throughout the whole process, Richard Perkins was professional and informative. He gave clear, honest explanations and nothing was too much trouble. It was comforting to know he was at the end of the phone or email to give advice. He was approachable and easy to build a rapport with. We did go to court and achieved a favourable settlement.

Please avoid this firm for housing disrepair cases if possible.
I was referred to Canford Law by Justice for Tenants, but my case was mishandled from the very beginning.

In the three months they held my case, I never once spoke to a solicitor. All communication was through a paralegal and a “litigation executive,” and even then responses were inconsistent and often missing crucial information.

Key issues I experienced:

• My Schedule of Conditions was repeatedly incomplete.
I would explain defects, but they weren’t added. When I pointed this out, I was told to copy, paste and insert the missing issues into their table myself.

• Emails and evidence were ignored.
I was asked multiple times for documents I had already provided — all of which were stored in a clearly organised Dropbox folder created at the start of the claim. Despite confirming this, I received automated or contradictory replies.

• Important updates about my situation were not acknowledged properly.
For example, when I informed them I had moved into temporary accommodation due to health impacts from the disrepair, the response was an automated request for documents I had already supplied months earlier.

• Contradictory reasons for closing my case.
On 13 February, my case was abruptly closed, and I was given three completely different explanations at different points:
– That the council had allegedly attended and found “no damp”
– That all repairs had supposedly been completed
– That the firm required an enforcement notice from the council (which was never part of the criteria when they accepted my case)

None of these reasons match their own Schedule of Conditions, which clearly documented serious disrepair, mould, damp, rotted windows, and health impacts.

• Lack of follow-through and poor communication.
Questions went unanswered, evidence was not properly reviewed, and my case was ultimately closed without meaningful explanation or support, leaving me vulnerable during an active Section 21 eviction.

Overall, I found the service to be inconsistent, poorly coordinated, and lacking the professional oversight expected from a firm specialising in this area. My experience has been extremely disappointing, and I would strongly advise others to be cautious when choosing representation for disrepair-related issues.
Pictures of the mould and damp they are now saying is cosmetic but when they took my case on said it was structural and plaster coming of