ALUN JONES FAMILY LAW LIMITED

I deliberately waited before writing this review so I could reflect on the outcome of my case with new representation. During my time with Alun, I was told that my expectation of achieving 50/50 shared care of my children was unrealistic.

With the support of my new solicitor, I have now achieved exactly that, 50/50 shared care, along with a 70/30 split of the equity in the family home. This outcome speaks for itself and highlights a significant difference in approach, advice, and level of support.

My experience with Alun was, unfortunately, very poor. I found the service to be unprofessional, lacking in preparation, and at times dismissive. On one occasion, I was billed for preparation for a call where it became clear key documents had not been reviewed beforehand, and I was asked basic case details that I would expect any solicitor to already know. This did not give me confidence that my case was being handled with the care or attention it required.

There were also repeated issues with communication and delays. Important responses were not provided in a timely manner, and I often had to chase for updates. Combined with errors in correspondence and missed financial details that I had to raise myself, this raised serious concerns about attention to detail.

I was also disappointed with the approach to billing. Being charged for time where meetings started late, and even for emails sending invoices, did not feel proportionate or reflective of a fair service.

I also believe I received poor legal advice which ultimately cost me both time and money. I was advised to proceed with a Form E process that, according to both my new solicitor and my ex-partner’s solicitor, was not necessary in my circumstances. This resulted in unnecessary delays and costs, and I ultimately incurred over £1,000 in additional expense to move to a new solicitor and correct the situation.

Perhaps most concerning was the tone taken when I raised these issues. Rather than addressing my concerns constructively, they were dismissed as “unrealistic,” and attributed to my personal circumstances. I found this response unprofessional and unhelpful at a time when I needed clear guidance and strong representation.

I was looking for a solicitor to advocate for me and support me through a difficult situation. Instead, I felt my position was being undermined rather than supported.

Based on my experience, I would not recommend this service. The contrast with my new legal team, who have been proactive, prepared, and supportive throughout, has made it clear what a professional service should look like.

Great service from start to finish. All questions answered in a timely fashion and they created a smooth process. Highly recommend!

After starting a divorce online with no real legal guidance through the process,  I was recommended to Alun.

Alun gave me expert advice and took over the handling of the situation with the utmost professionalism, including measures to help ensure I would be safe. Alun was the greatest support throughout, he was always reassuring and supportive, and through every wobble I had he showed empathy, understanding, and compassion - while also including firm pep talks that made me feel stronger, more confident and empowered in not letting myself get walked over.

I have nothing but the best things to say about my experience with Alun Jones Family Law and wouldn't hesitate to recommend Alun to anyone, his guidance achieved a fairer outcome than there had been prior to his involvement, and I will always be very very grateful.

Alun helped me to extricate myself from a joint mortgage after a separation which had made practical issues extremely fraught and unnecessarily complex. Alan was personable, reassuring and knowledgeable, and he guided me through the whole experience with skill and compassion. Alun managed to secure a result that was wholly satisfactory for all parties, and throughout the process I found him informative and reliable; he sought to do all the work necessary at the least possible expense to myself, whilst still making himself available whenever I needed him. I would recommend Alun's service to anyone needing a family lawyer for whatever the issue may be. I also found him to be a genuinely nice guy on the occasions when we had a meeting. Thanks again to you Alun, and the rest of the staff there.

The team have been outstanding and extremely helpful in what have been very trying & traumatic circumstances.

Rhian has been an absolute star, as has Alun, Hannah & Sarah. They are all so helpful & extremely professional. I felt reassured every step of the way with this tight knit team.

Their correspondence is to the point & they don’t waste your time with rambling letters as opposed to the other side!

I was professionally guided through our court hearing and they always explained every step.

Definitely recommend.