PROPERTY LEGAL (MANCHESTER) LIMITED

PLS Solicitors acted for us on the purchase of our first home and unfortunately our experience was very mixed.

One positive I have to mention is that there was always someone available to answer the phone. Even if it wasn’t our assigned case handler, there was always somebody willing to provide an update which is something we really appreciated given how difficult it can be to contact solicitors.

Unfortunately, that was where the positives ended for us.

Our first case handler was extremely difficult to get hold of. I repeatedly chased for updates and requested call backs that never happened. In fact, I didn’t speak to her on the phone until months into the process, and only because I happened to get through by chance. Our case was then reassigned after she left the firm but sadly the communication issues continued with our new case handler.

What concerned us most was the lack of attention to detail. We were sent an interim completion statement with Stamp Duty charged twice. I raised this immediately and formally escalated it, assuming it would be corrected before completion. However, when we received the final completion statement exactly the same mistake had been made again. On top of that, other figures on the bill were incorrect, and we had to calculate the correct amounts ourselves and point out the errors.

For such significant legal documents, involving one of the biggest financial commitments most people will ever make, I found this extremely worrying. Clients should be able to trust that every figure has been checked thoroughly and is accurate to the penny. Having to carry out our own due diligence on legal documents simply shouldn’t be necessary.

Buying your first home is already stressful enough and while we appreciate that mistakes can happen, repeating the same error after it had already been highlighted was very disappointing.

Based on our experience, I wouldn’t choose PLS Solicitors again. If you do instruct them, I would strongly recommend checking every document and every figure carefully yourself rather than assuming everything has been verified. That level of scrutiny should not be the client’s responsibility, but unfortunately it became ours.

As first‑time home buyers, we were naturally anxious about choosing the right solicitors, but Annabel and her team made the entire process smooth and stress free. She was very helpful, responsive to our enquiries, and kept us updated at every stage.

PLS Solicitors was recommended to us by a colleague, and based on our experience, we are very happy to recommend them to others as well.

Thank you for the amazing service.

Buying my first home was honestly one of the most stressful things I’ve ever done, but Louis and his team at PLS Solicitors made the whole experience feel so much more manageable.

From the very beginning, Louis was clear, patient, and genuinely reassuring. As a first-time buyer, I had a lot of questions (some probably quite basic), but he never made me feel silly for asking them. Everything was explained in a way that actually made sense, which gave me a lot of confidence throughout the process.

What really stood out was the communication. I was always kept up to date, and any emails or calls were responded to quickly. It felt like they actually cared about getting things done properly and on time, rather than just treating me like another case.

There were a few moments where things could have become overwhelming, but Louis stayed calm and on top of everything, guiding me through each step. That kind of steady support made a huge difference.

Overall, I couldn’t have asked for a better experience as a first-time buyer. Professional, reliable, and genuinely supportive from start to finish. I’d absolutely recommend Louis and his team to anyone, especially if you’re buying your first property and want people you can trust to guide you through it.

I had a fantastic experience with Chloe and her team at PLS Solicitors during my shared ownership purchase.

From the very beginning, Chloe was incredibly kind, efficient, and supportive. She really took the time to listen to my situation - I had explained that I was working with tight timelines due to needing to give notice on my rented flat - and she was genuinely understanding and accommodating.

She and her team worked tirelessly to keep everything moving quickly and smoothly. Thanks to their dedication and proactive approach, I was able to complete on my new home in less than 28 days from the date I reserved the flat, which is even earlier than when I had officially instructed them as my solicitors. An amazing result that I honestly didn’t think was possible.

Chloe has been an absolute pleasure to work with - professional, responsive, and truly committed to helping her clients. I would wholeheartedly recommend her to anyone going through the shared ownership process.

Had a great experience with PLS as first time buyers they were super helpful and answered all the questions we had. Special thanks to Isabelle and her team who looked after us, they worked so hard to help us get our dream house as fast as possible which we are extremely grateful for :) Thank you!