HAWLEY & RODGERS

Excellent service! I'm so thankful that we chose Hawley and Rodgers to help us move house. Thank you to Kirsty and the team who helped to make it all happen.

They are dreadful with communication. I took a day off work for an appointment that had been scheduled and confirmed by them just 2 weeks previously. When we arrived we were taken to a room and then someone arrived to tell us that no one was available to deal with our appointment. No explanation or reason given. No email or phone call was received by us to cancel this. One star; The person dealing with us was skilled at apologising to customers. Sorry to say they must get used to having to do this, looking at the previous reviews.

I guess it depends what you're using them for, but in connection with Will Trusts I have found this firm to be absolutely terrible. I have had the misfortune of dealing with them for a number of years and they have been consistently shocking with communications, ie unanswered emails, cancelled appointments and constant delaying tactics.
I seldom write reviews but I do feel that this firm deserve it. They are highly unprofessional and I would strongly advise anyone thinking of using them to think twice and then go elsewhere!

Poor communication. Slow to respond. Frequently don't answer phone calls (rarely get past the gatekeeper on reception). Excessive and unnecessary delays to each part of the process.

I feel that Hawley and Rodgers take on too many clients which overwhelms their small team. Their team end up working evenings and weekends which isnt good for them and it means they inadvertently create a poor customer experience through multiple delays and a general feel that everyone is too busy to deal with you. The staff themselves at Hawley are nice to deal with, once you get hold of them...

We won't be using them again.

We dealt with Hawley and Rodgers last year on selling our house due to me being diagnosed with a terminal illness. I explained to them our situation and that we needed to move fairly quickly. We had numerous occasions where we were having to chase for updates and we were in fact in touch with our buyers and sellers and with that discovered they were with holding info on the chain. In the end our estate agent had to physically walk over to try and gain info on what was happening. My husband and I are not complainers, but we were at breaking point when the sale and move date was re-arranged due to them not moving funds in time to go through the whole chain. This then meant everyone was delayed again. With that we rang them - all the phone lines to the Bingham branch were being redirected due to building works!!! Not their fault but why when we are in the middle of trying to complete wouldn’t you give an alternate contact number?! So, after a very disgruntled email was sent we got a rude reply (saying we were rude) and they won’t deal with us again. I would say in my whole 30 years of life I’ve never felt so undervalued as a customer and I have never been so upset due to a house move. And given they knew my situation-showed no compassion or even a want to help us get moved ASAP. WOULD NEVER RECOMMEND! Sorry Hawley and Rodgers.