TOLLERS LLP

I had approached Tollers on or before the 20th May, looking for the conveyancing firm to handle the sale of 12 properties. Having received an email requesting further information, which I replied to without delay, I chased them for a proposal and eventually on the 3rd June I appointed another firm. Very disappointing, unacceptable delay and lack of customer service. Despite their 150 conveyancing team, their excuse was "they had to cover for a colleagues unexpected leave" shocking.

Poor service and unprofessional. My father swore by this company and used them as far back as the 70’s but they’ve obviously got too big for their boots and lost the personal touch. I filled in the online form giving all my details and several dates I was available for an appointment for the Corby branch. I heard nothing so called the office and was told I’d be put on a waiting list for an appointment and someone would be in touch!! Nobody got in touch so I called again and spoke to the same lady, who claimed she wasn’t aware of the online booking form and neither were her colleagues. Eventually I get through to her that I don’t want a company acting on my behalf that basically don’t care and have no regard for their customers. Then arranged to collect my fathers will today 21st June a month after getting in touch, I showed the lady the online form which again she said she’d never seen before. Plenty of solicitors about that will be glad of my custom.

I first used Tollers 38 years ago to purchase my first home. I've since used them for the purchase and sale of another property. I have also used their services in my divorce. I would definitely recommend using them and I would use their services again if needed.

We used the conveyance team, David Wootton and Charlotte Turnell they have been professional on their job . We had an issue but that was due on the seller’s solicitor side. Gladly we got our house in the end. I highly recommend to use Tollers. I’ll be happy to ue them agin if needed in the future. Many thanks

The conveyancing team went above and beyond to make sure our purchase worked out. They were unfailingly professional, courteous, and helpful, and was always on hand to take our calls and chivvy things along when the legal process risked getting bogged down. We would recommend him without hesitation to anyone looking to sell, or as someone you could trust completely in dealing with as a purchaser.