DIRECTION HOME (LAW) LLP

Awful service including delays , administrative errors and lack of response. Used them to buy a shared ownership property and was impressed with their reasonable quote and recommendation on share to buy website.
Delays include asking for our mortgage offer 6 weeks after it was uploaded to their portal, getting names and dates of birth wrong, missing people off of the inhabitants list , sending paperwork to the wrong address after we had to move out of our previous property as the sale wasn’t completed in time - amongst others.
Constant excuse of ‘waiting on searches’ or ‘waiting for enquiries’ but no information on what they were waiting for until I asked and got a list to send to the housing association solicitors myself. Seems we had to chase a lot of stuff ourselves and push them for completion dates .
To top it off we made a formal complaint and didn’t get a reply within the 8 week period so asked them for conclusions to their investigation. They promised to get back to us in 3/4 days and never did ! We have now passed complaint to the ombudsman.
Avoid at all costs

Standards have definitely slipped at Direction Law. I’ve used them 3 times before for sales and purchase and they were brilliant but this time they were a complete hindrance. Like others have said phone calls and emails went unanswered. We almost lost our new home because they went back and forth so many times about proof of deposit. If they’d specified what they needed to see in the first place then it would have saved so much stress. I actually got more updates from my estate agents throughout the process which is crazy when you’re paying these people thousands of pounds. And DL, please don’t bother with the copy paste apology response claiming you still aim for exceptional client service.

Direction Law handled my property purchase recently in December. I would have given them more stars (even 5), had I not experienced a major error on their part, and so close to Christmas (2 days before). The positives: they were fairly prompt and professional with progressing the matter and to replying to my queries. The negatives:

1. They incorrectly advised the wrong stamp duty amount only to be notified a couple weeks after completion and 2 days before Christmas that I had to pay more money due to the incorrect calculation. This really comes to the heart of it - do they know or care about the work? For a legal firm, there should be higher expectations given the nature of the work they are handling (I mean, solicitors on average get paid more because of the nature of the work they do) and more obligation to make right their errors to the satisfaction of their clients.
2. I had ordered a drainage search, but only received it after completion (when I complained) and no real advice on it. Interesting that had info on the drainage been part of the local authority search, they would’ve advised on it, but now that I had to request a search to be done, they don’t…odd
3. The report on the property searches is laden with typos/grammar issues. It doesn’t lend credibility to their quality of service

I was offered a gesture of goodwill, but it was not sufficient. I would think the gesture should reflect a sufficient reduction of the costs billed that are attributable to determining stamp duty and to cover the distress I felt when I found out I had to spend even more over the Christmas period (I had to actually alter the way I was going to celebrate with my family, but I don’t feel I should have had to) - I’m not made of money…

We recently completed a purchase of a shared ownership property and the whole experience with Direction Law was amazing from start to finish. The whole process literally only took a month. Feel so thankful we are able to enjoy our new home so much sooner than we thought. I would like to say a special thank you to Hannah Rofidal she was dealing with our purchase and she was brilliant. She responded to every query we had whether it was big or small and always gave clear and easy to understand answers and didn't make us feel silly as we were first time buyers. I would 100% recommend them when purchasing a shared ownership property.
Thank you Direction Law ☺️🏡

We recently used Direction Law for a recent house transaction and we could not be happier with them. They were professional, knowledgeable and always communicated clearly. They were always very quick to respond to any emails normally within the hour! We would be more than happy to use them again for any future transactions and highly recommend them to friends/family. We also had significantly delays due to covid but everyone we came into contact with made it easy and simple for us.