Julie West Solicitors Limited

It has been a pleasure working with Julie West Solicitors represented by Mrs Talat Naveed in the purchase of a lease for a flat in an estate for retired residents. The service provided was highly professional, efficient and thorough and at the same time very helpful with clear advice provided in advance in a timely fashion for each step in the process.

Taynia Pemberton and the staff were first rate - clear and precise - Dealt with all the personal matters relating to property and advised accurately as to the situation. Were happy to use technology to help with out limited meetings time and distance from Leatherhead and in short were very professional and efficient - would highly recommend - everything essential - nothing needless and options presented clearly for consideration .

This was one of the most stressful and unpleasant experiences I have ever had from a professional company. Communication was consistently poor, and my solicitor, Julie West was, in my experience, rude and extremely difficult to deal with. Deadlines were repeatedly missed, and delays meant that the case dragged on far longer than it ever should have. The final costs were also significantly higher than the estimates we were given at the outset.

I escalated the matter to the Legal Ombudsman, who concluded that the service we received was not reasonable and awarded us £4,500 in compensation. They also confirmed in writing to me that they ‘have made a misconduct referral to the SRA’, the firm’s regulators.

Everything in this review is based on my direct experience, documented correspondence and the Ombudsman’s official findings. If you are considering instructing this firm, I would strongly advise getting every estimate, timescale and expectation confirmed in writing before you proceed.

Despite the independent findings of the Legal Ombudsman, I anticipate a response from the firm to this review, true to previous form. However, information pertaining to the judgement is publicly accessible on the Legal Ombudman’s website by searching ‘decision data’.

Have used Julie West Solicitors on 2 or 3 occasions and they have always been professional and efficient. Would definitly use again. The solicitors I ahve used are Celia Parry (now retired, I believe), and Shima Kavakand. Both excellent.

We used Julie West Solicitor when selling our house. We started out with Len Boreland (Solicitor), who have dealt with our family for years. really was instrumental both in a professional & personal manner. Unfortunately had to hand over to other colleagues before our sale was completed. Welcome to Shima who took over. Shima was brilliant, she was consistent and patient, kept us informed throughout. All in all, a great experience with Julie West team.

Paulette Campbell