Higgs LLP

I had a very positive experience engaging Ellie Norton to handle my divorce and financial settlement. She was professional, knowledgeable and confident in her advice and she made me feel comfortable and positive of a fair settlement. She instilled a trusting relationship with me as her client and always kept me up to date and well informed. At a difficult time of my life she made the process as clear and straightforward as she could possibly make it. I would definitely recommend Ellie.

Over the course of 5 years, we appointed Higgs & Sons to act as a professional deputy. Unfortunately, our experience was consistently marked by poor communication, significant delays, and a lack of professionalism. Despite the firm charging approximately £12,000–£15,000 per year for what were simple administrative duties, timely responses to calls or emails were rare.
Although Nicholas Moxon was named as the appointed deputy, we did not receive a single email or telephone call from him during the entire period. All communication was instead routed through Claire Whittall and Katie Chance, both of whom were frequently unresponsive and, at times, discourteous. On one occasion, after receiving no replies, I drove nearly two hours to the firm’s office, only to be handed documents by a receptionist while the relevant staff members declined to meet.
The deputyship accounts were also significantly behind schedule—approximately two years overdue. Given the level of fees being charged, it is essential that these accounts are scrutinised by the Senior Courts Costs Office to ensure they are legitimate and proportionate.
Following my mother’s passing, we expected a degree of sensitivity and efficiency. Instead, even simple enquiries regarding arrangements for a modest funeral required repeated follow ups. The funeral directors were not paid promptly, and we were again left to chase for updates.
Despite the minimal communication during this period—amounting to only a few emails—Higgs & Sons sought to charge £3,389.40 for “extensive involvement.” In correspondence, Katie Chance stated:
“Following your mother’s death there was extensive involvement to assist the executors in understanding the current position and to try and progress matters. The work completed from the date of death to date currently stands at £3,389.40… However, given the value of the estate, I am happy to agree to a 10% reduction of these fees as a gesture of goodwill.

I asked for their help submitting papers to Land Registry and was required to pay £2400 up front. They then said they didn’t think I would be successful and refused to submit the papers or give me my money back.

Efficient and Professional.

We used Higgs LLP for selling and purchasing a domestic property/conveyancing and for Wealth Management advice.

The service provided was excellent. The company is highly recommended.

Have phoned twice over the last 2 days promised a call back both times my details were taken and no phone call back! So glad I didn’t invest my time and money into this law firm who clearly have zero interest in helping new customers. Defo would never have prioritised my case if they can’t even return a simple phone call. Also no apology was given for them not calling me back the first time complete lack of regard and customer service. Stay well away!