WBW SOLICITORS LLP

Having recently dealt with WBW solicitors in Paignton. Our experience was very positive. Matthew Cooper was very professional, efficient and thorough with his advice and guidance.

We have used WBW Solicitors for a few things and they have been fantastic. We’ve recently moved house and they completed all of the legal work with regards to our sale and purchase.

Sophie Merritt was our point of contact and conveyancer. She was extremely knowledgeable, kept us up to date and completed all work in an excellent and astute manner.

WBW Solicitors have also helped us with paying back our Help to Buy Loan. Yvonne Kellow and Sophie were extremely professional and helpful throughout these processes and we could not recommend them and WBW Solicitors more.

I recently used WBW for the sale of my flat. I dealt with Sophie and Giselle and I cannot stress how impressed I was with the service. They worked to a fine deadline and got it over the line in perfect time.

Thank you so much.

Thank you to Giselle at WBW. She helped make our experience very easy. Every question was answered promptly by either Giselle or Suzanne and each stage of the house buying process was made a little easier knowing it was in their capable hands.

The lack of diligence showed by Tracey Granger WBW Paignton was terrible she failed to show the necessary care and effort in performing the task for which we had used her services to obtain Probate to settle my late Mothers Estate. Her incompetency and consequences caused a domino effect that cost the estate financially, and to us the emotional and stress was abhorrent, and is still ongoing, this is so upsetting at a very sad time in our lives. During this period Tracey even writes to us to retrospectively telling us she is increasing her hourly rate to £285 + VAT as she is now an Associate with over 8 years experience.

Everything was handed to her including hard copies of paperwork to obtain Probate, Tracey went through the paperwork and said all looked very straight forward as long as there were no objections then she could not see any issues. From then everything went down hill.

Tracey failed to follow instructions when the Probate Office asked for additional information she emailed her response to a wrong email address so we were never going to get Probate thus could not sell assets. Tracey failed to keep us updated it was us that contacted the Probate Office to find out why Probate had not been granted it was then WE discovered her mistake. The things she said she would do, she did not. Tracey, even reported a property was occupied when my Mother died, when she knew full well everything was empty and on the market before my Mother died as my Mother was in a care home, we had reiterated to her it was empty, this wrong information would further cause a problem down the line of us getting the Estate closed early, and caused more additional costs to my Mothers Estate. Getting hold of Tracey was never easy there were so many mistakes and apologies along the way caused by her. We even had a local Estate Agent raising concerns about her as he could not get hold of her.

We did what the Client Engagement letter said and contacted her to try and come to some resolution this was not successful. We then contacted Jane Couch Client Care as my Mothers Estate spent £10,155.00 ( Yes Ten Thousand, one Hundred, and fifty five Pounds including Vat) for a shocking service, all we were offered was £250 off the bill and £250 as a gesture! We asked Jane if she would kindly look at our case again and asked for 20% off the Bill due to the hours and hours we had spent writing letters, and the additional costs to the Estate, ie, additional interest, maintenance and standing charges on Utility bills to name a few things, this was denied. We truly as a family thought by using a solicitor this would take the stress off us, we could not have been so wrong. We are now told if we remain dissatisfied we need to report to the legal Ombudsman within six months.

There is so much more we could write. It took 538 days from the day we handed all the paperwork in to Tracey to the Estate being finalised just shocking. We truly wanted to sort this out amicably to get full closure with WBW and still would and not go down this route of us spending more time and paperwork writing to the Ombudsman in 2026

This review reflects our personal experience and we can back everything with factual evidence if WBW would listen. We would most certainly not recommend her, had she done her job properly we would not have gone through any of this stress and had to spend hours and hours of our time sorting paper work out!