ASHFORDS LLP

Anusheh Burcher was fantastic to work with—extremely responsive and provided outstanding customer service!

Just do spam cold calls about solar panel compensation ‘following conversations we have had previously’

I would not recommend using Ashfords LLP, especially if you’re assigned solicitor Ria Hattam. My initial dealings with James Hemsley were excellent—he was professional, efficient, and his advice was spot on. However, when my case was handed over to Ria, the quality of service dropped dramatically. Despite clear instructions not to escalate matters, Ria pursued actions I explicitly advised against, which led to unnecessary costs. To make matters worse, her advice contradicted what I had previously been told, causing even more confusion. The scope of work was expanded without my agreement or any clear communication, and the final invoice far exceeded the original estimate.

Ultimately, I had to settle the payment simply because the entire experience was too stressful to keep fighting. My offer to compromise on fees was ignored until much later, adding to the frustration. It was clear that Ria had little regard for the financial or emotional toll her handling of the case caused. I felt overcharged and misled, and the lack of accountability throughout the process was disappointing. If you're considering Ashfords LLP, proceed with caution—while James Hemsley was great, my experience with Ria Hattam was awful, and I wouldn’t want anyone else to go through the same ordeal.

Wish 0 stars existed, they don’t even deserve 1. Worst ever. They charge every single minute they use to read emails even if you ask a simple question or confirmation of something you haven’t understand properly. They literally charge you for reading emails and replying even if there is no work involved!!!!
It’s a waste of money for a terrible service. I have also highlighted this to the complaint team but of course they are dishonest as the entire company is and proudly confirmed that every single minute they use (imagine if they are slow in writing an email!!) is charged.
No more, would never recommend any work with them.

The Worst! Tried to scam me and harass myself for costs I never agreed to and never engaged them for in the first place! Why didn't they do that when they tried to pitch you?? If you'd like to be charged from hidden bills, this is the place to go. Their employees are dishonest and misleading to scam your money.