PR SCULLY & CO LIMITED

The pace of communication is very slow. You don't get to know for a month what's going on until you ask. In my case, there was a little chance of getting the deposit back as the landlord was a dodgy company that could close business any time, but the pace of the firm ensured that it closed even before the case could be filed.

I understand perfectly well that solicitors cannot take on every case, that is not the issue. The issue is the astonishing lack of professionalism displayed by PR Scully & Co, specifically by Jacqui Poole.

Instead of receiving a clear and lawful reason for declining my matter, I was met with abrupt one-line emails, spelling errors, and no explanation whatsoever. No assessment, no clarity, no professional courtesy…. just dismissiveness.

For a firm that claims to specialise in housing matters, this level of communication is diabolically poor. A simple, coherent explanation is the absolute minimum standard in legal practice. Ms. Poole did not meet it.

If this is how initial enquiries are handled, I dread to imagine the quality of representation.
On the basis of my experience, I cannot recommend PR Scully & Co and would advise others to consider firms that value professionalism and basic client respect.

UPDATE AFTER MY ORIGINAL REVIEW WAS REMOVED:
Shortly after posting my honest experience with PR Scully & Co, I received an email from Trustpilot informing me that the firm had flagged my review and claimed it “didn’t seem genuine.”

Interestingly, instead of addressing any of the issues raised in my review, the response was simply to attempt to remove it from public view.

Trustpilot’s message stated:
• the business flagged my review because they “don’t think it’s genuine”
• their automated system looked for “suspicious patterns”
• my activity level on Trustpilot was part of the basis

To clarify, my review was a 100% genuine account of my experience.
I simply haven’t left hundreds of Trustpilot reviews like most normal people. That does not make the experience any less real.

What stands out most is how quickly the firm moved to suppress negative feedback rather than engage with it professionally. This, in my opinion, speaks volumes about their approach to client communication and transparency.

My experience remains the same:
• abrupt one-line responses
• spelling errors
• no explanation for declining my case
• no assessment or professional courtesy

If a firm responds to criticism by trying to erase it rather than improve, potential clients may wish to consider what that indicates.

I was represented by Amy Dove, she was not only Professional, but demonstrated care and compassion above and beyond her responsibility.

Amy dealt with two Personal Injury claims for me after injuries sustained at work. The cases and the injuries were both physically and mentally based, the injuries caused complex ongoing difficulties, mobility issues and recovery is slow and painful in more ways than one. Not only did Amy sort out reports and instructions for evidence with medical professionals, she also ensured my wellbeing was met engaging therapies where needed and reaching out to services when I was struggling.

Amy literally saved my life!
I cannot thank her enough for her support and kindness throughout this experience and the compensation will ensure I get the help and services I need ongoing. My life not only changed because of my injuries but my families lives did too, the compassionate nature that Amy dealt with my case and me, has seen me through at some very dfficult times.
Pain, reliving the experience etc,
It may be a long process but be assured Amy and her team will work diligently and professionally but above and beyond have your best interests and wellbeing at the centre of everything they do.
I would recommend Amy with no hesitation and with 100% trust and faith.

I had the pleasure of using this company for a collision I was involved in. I was in touch with Martin and he was Completely professional yet relaxed enough to keep me at ease. Was kept up to date with every thing and felt very looked after.
Would 100% recommend