GLADSTONE SOLICITORS LIMITED

AVOID AVOID AVOID AT ALL COSTS!
Their handling of the property buying process was nothing short of incompetent and created unnecessary stress, confusion, and delay from beginning to end.

They are completely unresponsive. Calls and emails from estate agents, my solicitor, and even their own client were routinely ignored. Basic communication, the bare minimum you would expect, was simply not there. Everything had to be chased repeatedly, often with no reply at all.

Their level of disorganisation is frankly unbelievable. They repeatedly asked for the same information despite having already been sent it months earlier, in some cases up to five months prior. This wasn’t a minor oversight, it happened again and again, showing a complete inability to manage the simplest of tasks.

Worse still, they regularly provided their own client with incorrect information. This caused ongoing confusion, unnecessary work, and avoidable delays that could have been prevented with even a basic level of competence and attention to detail.

It genuinely felt like they were working against the process rather than progressing it. The lack of professionalism, accountability, and basic standards is astonishing for a firm in this field.

If you value your time, money and sanity, do not use this firm!

I recently used this firm for both the sale and purchase of my property, and I’m very pleased with the service I received throughout the entire process.

From start to finish, Rebecca and her team were professional, responsive, and highly efficient. Communication was clear and timely, and I was kept informed at every stage, which really helped reduce the stress that often comes with moving home.

They handled both transactions smoothly, dealing with any issues quickly and with a high level of expertise. I particularly appreciated their attention to detail and their willingness to answer any questions I had, no matter how small.

I would not hesitate to recommend them to anyone looking for reliable and knowledgeable solicitors for buying or selling a property.

Went into gladstones today needing help with something. When the receptionist rang through to the solicitor Amanda. All you heard down the phone was "for God sake" after waiting 5 minutes she came out and told me she couldnt help as she doesn't deal with what I was asking. I said " do you realise everyone in reception can hear what you said down the phone?" her response was " well I've got so many emails to get through" no apology given. Seemed asif she really didnt care for how rude she was. Ended up just walking out.

Absolutely terrible. Paid my parking fine off on the 6th of December 2025. In Jan it was still on my account, I rang them and they told me I needed to send proof, so I did. 2 weekend go by, STILL on my account. I ring them again, they said there’s nothing they can do the legal team have to deal with it via emails, so I emailed them AGAIN. Fast track to now, I’m getting texts and letters of bailiffs threats. I ring AGAIN. The guy said I sent the proof to the wrong email, I needed to send it to accounts. Like they weren’t able to forward it if they saw I sent it to the wrong place ??? Anyway, the email he gave me doesn’t exist.
They do not respond to their emails & their staff are rude. They’re quick enough to come at you for money and adding on extra to the bill, but once it’s been paid I’m getting completely ignored.

Received an aggressive debt demand from Gladstones relating to a parking charge I should never have received. I was a fully authorised hotel guest who followed all the rules, yet instead of investigating or checking the facts, they jumped straight to threatening legal action. No willingness to listen, no reasonable communication, just intimidation tactics over an invalid charge. Extremely poor conduct and a stressful experience for an entirely innocent motorist. One star.