GRANVILLE-WEST CHIVERS & MORGAN

Had arranged an appt for my disabled mother, for her to find out that a member of her dad's husbands family knew the day and the company dealing with , when I called to question this I told them this was so unprofessional as my mother did not even know the company coming but they did , an hour after the phone call at the time of appt my mother got a call cancelling it , and when I phoned there was no excuse , I put it down to being so unprofessional and that someone from the office let them know they were representing my mother , but would deny it , would never use them again for anything .

Used for a second time. First time, not so good, but I'm guessing that was down to the solicitor. This time, I used them for a transfer of land purchased at auction. Quick and easy and the solicitor in the Risca branch was a pleasure to deal with.

Would not recommend, rang tried to give lady i spoke to a little more information about issue, could not wait to say put info in email and we willl tell tell you how much it will cost, spoke to another solicitor who was not chasing the money straight away. Who was not talking about costs in the first few sentances, These seem like they want to get money as fast as posible. Sorry but can now understand other comments and reviews are low.

It's nearly 20 months since my Aunt died and this firm have still not wound up her estate. Yes there has been a pandemic but that does not affect a firms ability to communicate with family/beneficiaries. The poor service from this firm and their inability to reach and conclude simple matters is astounding. Complaints from various family members have been ignored. I do not recommend this firm and if you have them as your executors I'd seriously consider changing to another more professional firm.

Would not recommend. Currently 18 months after our grandmothers passing and still her straight forward will isn’t sorted. Total disregard to the family’s feeling of grieving and needing an end for closure. Dread to think of the final cost for this mediocre service. AVOID