CHUBB BULLEID LIMITED

Abysmal conveyancing from start to finish.

Where to begin? Our conveyancer left the business after Christmas 2025. We were not informed of this until March, after several unanswered emails to the firm. In April, our replacement conveyancer Maxine Heal contacted us, failing to provide a new Engagement Letter; the terms or her fees. Ms Heal failed to inform us that their service had a limited communication threshold so she regularly ignored our attempts to contact her: dozens of ignored emails and calls never returned.

As first-time buyers, there was no attempt to help us understand the process. There were errors in financial statements. One email was sent to the wrong email address, which may have contained sensitive information.

Ms Heal eluded to us owing additional fees after the hours logged surpassed their estimate – hours burned largely due to poor communication between firms – which she later lied about to the Director who handled our complaint, implying that it was our misunderstanding. Ms Heal very clearly communicated to me on the phone that we would incur this additional cost, this was a mistake she was simply unwilling to take accountability for.

Despite the lack of revised Engagement Letter and corresponding fees, Ms Heal charged us a higher amount than was first agreed with the firm.

She told me only at the very end of the process that her preferred communication method was to call her secretary first to schedule a phonecall – information that she should've shared at the start of our engagement, rather than ignore us on a weekly basis.

Generally, every member of staff we spoke to from Chubb Bulleid was rude, patronising, blunt and we were not guided through each step – but rather we were only updated of any progress after relentless requests – like getting blood from a stone.

I would strongly recommend that no one engages Chubb Bulleid for their conveyancing services. This is an archaic and painful industry and experience at the best of times, made more painful at every step of the journey with their firm and unprofessional team.

I recently used Chubb Bulleid while buying my first home, and I genuinely couldn’t have asked for a better experience. As a first-time buyer, the whole process felt quite daunting at times, but Lucy and Alicia were absolutely amazing from beginning to end.

They were always professional, friendly, patient, and incredibly helpful, keeping me updated throughout and explaining everything clearly in a way that made the process so much less stressful. Nothing was ever too much trouble, and they were always quick to respond whenever I had questions or needed reassurance.

Lucy and Alicia truly went above and beyond to make sure everything went smoothly, and I always felt like I was in safe hands. Their support and dedication made such a big difference during such an important milestone in my life.

I would highly recommend Chubb Bulleid to anyone buying a home, especially first-time buyers. They are without a doubt the best solicitors for first-time buyers, and I’m so grateful for all their hard work and support throughout my purchase.

Just completed my first land purchase with their help. The team are informative and responsive. They helped me complete efficiently. Will return for future projects. Many thanks.

Very poor, except when it came to sending account. I could have read the auction pack myself being fully literate, what I thought I was paying for was professional advice. However, the professional advice was too slow to be of any use, and basically the auction pack and solicitors on both sides, were saying that they could not confirm any access to the land in question. Had I gone ahead, combined legal costs would have been £800 for land, that neither side could prove details for and where, neither side was aware of a gate owned by someone else that could have locked me out. Solicitors really ought to be ashamed of themselves, the old chestnut that 'rural deals are often like this' is simply not worth £800 of anyone's money.

Cooper and Tanner agents for sale, also provided scant details, no mention of who owned the property next door, therefore controlling access and gate, in fact they never mentioned the house next door at all on their particulars, not even as a means of locating the property they were selling.

Coopers recommended Chubbs so just be aware that what they are interested in is their interests not yours.

Richard Wright is the best, kindest, most efficient, effective divorce lawyer ever! Good solid, realistic advice. Responses are quick clear and he manages conflict with other party with dignity and care. Worth every penny during difficult times.