GORDONS PROPERTY LAWYERS LIMITED

I have used this company on and off for years to deal with some of our remortgage clients, they used to be really good, however now they have introduced the dreaded app for the clients to use they have dramatically gone down hill. They need to give a choice to the clients whether they want the digital journey or manual. The app is not the way forward as clients struggle with the app. Will be moving on once all cases with them have completed.

GPL handled our purchase of our first house and we found thier service to be excellent. I would now recommend them to anyone I know buying a property in this area. Shaz and Holly were absolutely fantastic for us. They were very efficient and on top of everything - providing us with plenty of updates and providing timely guidance on how to fill out forms and any extra queries we had. As first time buyers, we were very new to this process. Holly Mapes especially went above and beyond our expectations, replying quickly and providing updates without us even asking for them, and we couldn't thank her enough. They both made our house purchasing process much less stressful, and all went very smoothly.

My remortgage was completed on time despite the negative reviews but It was a simple remortgage. I never spoke to my solictor as I was given a case handler who would message back but very vague 1 or 2 replies through out the whole day I did call them on the morning of my completion date for an update. I was simply told to wait as she does not have access to my case files and it will be completed and to keep checking the portal. Maybe if my mortgage was more complex the outcome would be diffrent

The team did help out completing the remortgage. I thank you all for that. A bit fo feedback Roopa was really great she is what you need clear communication and a lot of chase and updates. Aleisha could improve on her communication was a bit lacking to be honest. She done her part and I acknowledge thay she tried her best.

Absolutely terrible, they do not know what they are doing hound you for information but dont answer a single question and when raised act like they were unaware of anything you had asked. There were multiple additional fees that were added without explanation and my mortgage did not get completed in time despite me starting the process months before my remortgage was due. They were provide through fluent money as a reputable company however they are far from it. I would not recommend using them