EDWARD HANDS & LEWIS LIMITED

I am echoing the sentiments of many others regarding the Melbourne branch. My late grandfather’s probate and estate matters were transferred to Edward Hands and Lewis, and the experience has been a nightmare.

The service was characterized by months of total silence and unexplained delays. Most distressing was receiving two red late payment letters from the funeral directors, despite the estate having ample funds. The funeral director even confirmed that this is a "regular occurrence" with this firm.

I had to trigger their formal complaints process twice just to get the basic work done. No apologies or explanations were ever provided for the stress caused. It made what is already a distressing difficult time even harder unnecessarily.

I strongly advise anyone looking for probate services to look elsewhere. Do not trust this firm with your family's affairs.

A total lack of empathy and professional competence. Truly disappointing.

DO NOT USE.!!!!!
Paid up front to do FATHERS WILL as would NOT take on otherwise.
Misleading information.
States on her profile that keeps clients fully informed all the time.
I was constantly chasing what was going on(spoke to receptionist more than her.)
Had approx 5/4 meeting with solicitor in 18 months .
ALL OF WHICH I HAD TO MAKE NOT ONCE DID SHE CALL TO ARRANGE UPDATES.
Sent emails got replies says with clients !!!! then had to chase again.
if she did anything did not inform me so I could tell her what I wanted doing ie with finances.
TOOK 18 MONTHS JUST TO GET PROBATE.kept being given excuses by solicitor (not the true reason )but found out truth from Probate office.
Did the rest of will changing names etc as could not trust to do.
Moved all other wills etc from this to another solicitors never wish to have dealing with EHL Melbourne ever again.
IF I COULD GIVE 0 STARS I WOULD

Do not use this firm (Melbourne office) for wills/probate. It took two formal complaints and nearly two years to settle my mother's very simple estate. A frustrating and deeply distressing experience. Avoid them if you can.

The worst solicitors I have ever dealt with I wouldn’t trust them to do a will ever again they did my mothers will when she had dementia and Alzheimer’s what an utter mess

Very poor. Did not listen to my concerns regarding my case and insisted on sending more emails instead of taking the matter to court sooner. Felt like they were milking me for money with the excess emails. They have now left me high and dry with a court case a month away and looking for another solicitors.