CHIVERS SOLICITORS

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We are incredibly grateful to Emma Grayson-Bollon for her outstanding support throughout our kinship proceedings. From the very beginning, Emma demonstrated an excellent understanding of family and kinship law, guiding us through what was an incredibly daunting and emotional journey.

Emma was always professional, approachable and compassionate. She kept us fully informed, explained every stage of the process clearly and ensured we were well prepared for each next step.

Thanks to Emma's dedication, expertise and unwavering support, we achieved the best possible outcome for our family. We would not hesitate to recommend her to anyone looking for an exceptional solicitor.

My experience with Ellie Smith from Chivers I can only say was outstanding. I would have no hesitation in recommending, outstanding!

They provided clear, helpful and thorough legal advice that helped ,me understand our position. Always answered the phone and kept us well informed during every stage of the process. They handled sensitive issues with the upmost respect and discretion. Thanks to their advice we got an outcome better than what we were previously told by other solicitors. Throughout the whole process they kept calm and very professional especially in the courtroom.

I normally don't leave long detailed reviews but I'm left with no choice due to how unprofessional this organisation is. My 14 year old got himself into a fight at school and charges were pressed so Warren Ridley was assigned to the case in April which is still ongoing. Up to this very moment he has never directly spoken to me despite my several requests on advice.. His assistant (Aisha) took on the job herself and represented me and my son very poorly at the station. Prior to the interview, I asked several times to forward a recording of the incident which lasted about 40 seconds so they could get an overview and prepare my son but she refused saying she wants to get the evidence directly from the opposing party which she never received. On the day of the interview, as soon as she saw us at the station, she requested we showed her the footage I'd been begging to provide weeks before and immediately she saw it, she called Warren Ridley - in her words "to get advice on how to go about things".. The first thing she blurted out on the phone was "T*** assaulted the other school mate" within the earshot of the interviewing officer.. she then received advice from Warren.. Imagine your representative not having a clue on how to proceed without advice. Upon ending the call, I was taken aback by her enthusiastic jubilation when she exclaimed "Warren, he's so good.. gosh he's good!" like he had magically done something spectacular on the call and I was puzzled like what? Does that mean the case is over before it began and she said no, he's going to get your son off the hook as this is a first time offense. She then giggled her way through the interview, her entire demeanor undermined the potential severity of the case, very nonchallant and unbothered... then I heard nothing from them until an introductory letter was received a while later.. I called their office last week to make a complaint and requested to speak with Mr Marcus Farrar who supposedly handles complaints, the secretary I spoke with said he wasn't available but he'll contact me asap which he didn't and when I tried to call them, I realised I'd been blocked! Who does that? Are they even allowed to do that with an on ongoing case without proper justification which according to Google is considered "a breach of professional conduct". I then used another number to call them only for the secretary to inform me that Mr Farrar can't speak to me that I'd have to write him to make a complaint which is why I'm leaving a review instead, and when I asked why they would block a contact from an ongoing case, she said she has no idea - only for her to request for my blocked number so she could re-add it to my son's file on their system as they no longer have it (weird). I then told her I have an update on my son's case, she said the assistant Aisha would contact me the next day but she never did.. Checking other people's reviews, the negative ones are of Mr Ridley's services and I think this organisation should take heed of staff(s) that don't portray or represent whatever excellence they may have to offer as one bad apple does affect the whole barrel in the long run.. It felt like not having a lawyer at all, I would have been better off not using their inefficient services in the first place as they're very rude, inadequate, unhelpful, dismissive and unprofessional.

I have been represented by Chivers Solictors on several occasions now and each time has resulted in above and beyond satisfactory levels exceeding my expectations.

Today was the second time Mohammed Aftab represented me. He is exteremely friendly, well spoken and puts you at ease straight out the gate.

I would highly reccomend using this service and wouldn't go anywhere else.

10/10 service. Thanks so much.