Higgs LLP

Following my life-changing accident, I couldn’t have asked for a better team to represent me. From the very beginning, I felt supported, listened to, and genuinely cared for during one of the toughest periods of my life. A very special thank you goes to Andy, who was there from the very start. He is not only an exceptional solicitor but also a genuinely kind, friendly, and compassionate person. He always made time for me, kept me informed, and I truly felt that he cared about me as a person, not just as a client. Throughout the entire process, I felt safe knowing Andy was fighting my corner. I honestly believe the outcome we achieved was only possible because of his dedication, expertise, and determination. I’d also like to thank Simrit Chahal, Sophie Rooney, Laura Hopkins, and Zoe Beviss. Every member of the team was professional, approachable, and incredibly supportive. Their communication was excellent, and they all played a part in making such a difficult journey that little bit easier. The support I received from everyone was outstanding, and I will always be grateful for everything they did for me and my family. I would have no hesitation whatsoever in recommending this firm to anyone looking for solicitors who genuinely care about their clients and work tirelessly to achieve the very best outcome. Thank you all for everything you’ve done.

I had a very positive experience engaging Ellie Norton to handle my divorce and financial settlement. She was professional, knowledgeable and confident in her advice and she made me feel comfortable and positive of a fair settlement. She instilled a trusting relationship with me as her client and always kept me up to date and well informed. At a difficult time of my life she made the process as clear and straightforward as she could possibly make it. I would definitely recommend Ellie.

Over the course of 5 years, we appointed Higgs & Sons to act as a professional deputy. Unfortunately, our experience was consistently marked by poor communication, significant delays, and a lack of professionalism. Despite the firm charging approximately £12,000–£15,000 per year for what were simple administrative duties, timely responses to calls or emails were rare.
Although Nicholas Moxon was named as the appointed deputy, we did not receive a single email or telephone call from him during the entire period. All communication was instead routed through Claire Whittall and Katie Chance, both of whom were frequently unresponsive and, at times, discourteous. On one occasion, after receiving no replies, I drove nearly two hours to the firm’s office, only to be handed documents by a receptionist while the relevant staff members declined to meet.
The deputyship accounts were also significantly behind schedule—approximately two years overdue. Given the level of fees being charged, it is essential that these accounts are scrutinised by the Senior Courts Costs Office to ensure they are legitimate and proportionate.
Following my mother’s passing, we expected a degree of sensitivity and efficiency. Instead, even simple enquiries regarding arrangements for a modest funeral required repeated follow ups. The funeral directors were not paid promptly, and we were again left to chase for updates.
Despite the minimal communication during this period—amounting to only a few emails—Higgs & Sons sought to charge £3,389.40 for “extensive involvement.” In correspondence, Katie Chance stated:
“Following your mother’s death there was extensive involvement to assist the executors in understanding the current position and to try and progress matters. The work completed from the date of death to date currently stands at £3,389.40… However, given the value of the estate, I am happy to agree to a 10% reduction of these fees as a gesture of goodwill.

I asked for their help submitting papers to Land Registry and was required to pay £2400 up front. They then said they didn’t think I would be successful and refused to submit the papers or give me my money back.

Efficient and Professional.

We used Higgs LLP for selling and purchasing a domestic property/conveyancing and for Wealth Management advice.

The service provided was excellent. The company is highly recommended.