DCB LEGAL LTD

The company has demonstrated a clear lack of competence in the services it purports to provide. Its representatives appear to possess neither adequate understanding nor appropriate professional standards. Communications have been repetitive, uninformative, and devoid of any genuine intention to assist.

Instead of resolving issues, the company’s conduct has been characterised by intimidation, unreasonable rigidity, and an apparent focus on obtaining payment irrespective of circumstances.

Based on my experience, the customer service provided has been wholly unsatisfactory. If permitted, the rating would be zero stars.

Bought a parking fine that was invalid/overturned. Tried to scam me with threat of county court. Lady on phone rude saying they had no evidence it was cancelled despite formal evidence from ECP and Id overstayed and it was cut and dried. As it happens, I'd overstayed 1 minute allegedly although as I say it was overturned. They work to scripts and want to scam/scare you.

Parked for 11 minutes in 2022 didn't see the sign as was close to the sky.. I moved house and they could have found me at any point, I had letter 2025 at my new house and called and agreed to pay £35 parking fine was told they send a link as couldn't take payment over phone as wrong department.
I get a letter from county court may 2026 asking me to respond which I did in allocated time heard nothing. Got notification from clearscore june informing me a ccj was added I tried to trace who it was from and it was the parking fine one. I had nothing from anyone about it.. had letter 2nd July dated 22nd June giving me till 10th July to pay £160 and they remove ccj...
You cannot remove it once added its there for 6 years it will just show satisfied.

Unfortunately this company does not know exactly what they are pursuing charges for. They issue out letters demanding money without proper evidence in place and then pass it onto court. Very little understanding and does not want to hear what others have to say. The stars awarded in the reviews definitely reflect their customer service.

Reading the other reviews... my situation is a classic apparently..
Parked in 2023!! The card machine doesnt work so I scrambled the cash to pay for a paper ticket, paid and displayed it... left within the allocated amount of time on the ticket. 3 months go by, I get a PCN... saying I failed to purchase parking, with an ANPR of my reg...which naturally I appealed because I paid fair and square. And their card machines weren't working (reading other comments it seems that this is their classic set up)... heard nothing back for 3 years!! I assumed I had won the appeal, as me amongst many other people that day paid in cash... so they must have realised their error...
How wrong I was! They wait 3 years, for enough interest to build up the slap you with a heavy payment and threats of a CCJ...

I spoke to a horrible aggressive lady on the phone (who hung up on me) but essentially theres no talking to them.. theyre threatening you for money... which it seems 99% of the time you don't owe...
I paid for my ticket?!

The absolute worst of humanity... will be attempting a complaint to the FCA in coming days. This is criminal behaviour.