Terms and Conditions

Effective date: 31 July 2026
Last updated: 31 July 2026

1. Who we are

1. Review A Solicitor is a website and platform operated by UK REAL REVIEWS LTD, a company registered in England and Wales under company number 14587101.
2. Our registered office is:UK REAL REVIEWS LTD
   Windlehall
   Crank Road
   St Helens
   Merseyside
   WA11 7RG
3. In these terms:
   • we, us and our mean UK REAL REVIEWS LTD, operating Review A Solicitor;
   • you and your mean the person or organisation accessing or using the site; and
   • Review A Solicitor means the review, directory and comparison service available through reviewasolicitor.co.uk.

2. About these terms

1. These terms apply to everyone who accesses or uses the site, whether or not they create an account, submit content, claim a firm profile or purchase a service.
2. By using the site, you confirm that you accept these terms and agree to comply with them. If you do not agree to these terms, you must not use the site.
3. We may ask you to expressly accept these terms when you:
   • create an account;
   • submit a review or other content;
   • claim or manage a firm profile;
   • purchase a paid listing, advertisement or other service; or
   • use another feature that requires registration or express agreement.
4. Please read these terms carefully and keep a copy. We do not normally retain a separate copy of the version agreed with each individual user.
5. These terms are available in English only.
6. The following policies also apply to your use of the site and form part of your agreement with us:
   • our Review Policy, which explains who may leave reviews and the content we allow;
   • our Privacy Policy, which explains how we use personal information;
   • our Cookie Policy, which explains how the site uses cookies and similar technologies; and
   • our Complaints Policy, which explains how to complain about our service or a moderation decision.
7. Additional terms, an order form, a service description or a written agreement may apply if you purchase a paid service from us. Those additional terms will take precedence to the extent that they conflict with these general terms.

3. Definitions

1. In these terms:
   • Account means a registered user or firm account on the site.
   • Business User means a person using the site wholly or mainly for purposes connected with their trade, business, craft or profession.
   • Consumer means an individual acting wholly or mainly outside their trade, business, craft or profession.
   • Content means any material submitted to, transmitted through or published on the site, including reviews, ratings, replies, messages, profile details, advertisements, photographs, videos, logos and documents.
   • Firm means a solicitor, law firm, legal practice or other legal services provider listed or promoted on the site.
   • Firm Profile means a directory listing or profile relating to a Firm.
   • Review means a written review, star rating or combination of the two.
   • Services means the site and the directory, review, enquiry, profile, advertising, messaging and related services we make available through it.
   • Site means reviewasolicitor.co.uk and any related software, pages, tools or services operated by us.
   • Your Content means Content that you submit, upload, transmit or otherwise provide to us or through the site.

4. Changes to these terms

1. We may revise these terms to reflect changes to:
   • the site or our Services;
   • our business or commercial arrangements;
   • relevant law, regulation or official guidance;
   • security, fraud prevention or moderation requirements; or
   • the way we work with Firms, users or third-party service providers.
2. We will publish the revised terms on this page and update the effective date.
3. Where a change materially affects the rights of an Account holder or a customer with an active paid service, we will provide reasonable notice where practicable. This may be provided by email, through the Account or by a notice on the site.
4. Continuing to use the site after revised terms take effect means that you accept those revised terms. If you do not accept the revised terms, you should stop using the site and may close your Account.

5. Changes to the site and Services

1. We may update, improve, replace, suspend or withdraw parts of the site or our Services.
2. We do not guarantee that any particular feature will always remain available.
3. Where we permanently withdraw a paid service before the end of a period for which a Business User has paid, and the withdrawal is not caused by that Business User’s breach, we will provide any refund or alternative service required by the applicable order terms or by law.

6. Who may use the site

1. Anyone may browse publicly available pages on the site.
2. You must be at least 18 years old to:
   • create an Account;
   • submit a Review or reply;
   • send an enquiry or message to a Firm through the site;
   • claim or manage a Firm Profile; or
   • purchase a service from us.
3. If you use the site for or on behalf of an organisation, you confirm that you have authority to bind that organisation to these terms.
4. In those circumstances, references to “you” include both the individual using the site and the relevant organisation.

7. Permission to use the site

1. Subject to these terms, you may:
   • view pages from the site using a web browser;
   • allow your browser to cache pages in the ordinary way;
   • print reasonable extracts for your personal use or the internal use of your organisation;
   • search and compare publicly available Firm Profiles;
   • use the site’s public interfaces and functionality; and
   • submit, edit or manage Content where the site expressly allows you to do so.
2. This permission is personal, limited, non-exclusive, revocable and subject to all other provisions of these terms.
3. You must not use the site or its Content for any purpose that is not expressly permitted by these terms.

8. Acceptable use

1. You must not use the site:
   • in a way that is unlawful, fraudulent, harmful or designed to deceive;
   • to infringe another person’s intellectual property, privacy, data protection, confidentiality or other legal rights;
   • to harass, threaten, intimidate, stalk, abuse or victimise another person;
   • to publish discriminatory, hateful, obscene or sexually explicit Content;
   • to impersonate another person or misrepresent your identity, authority, experience or connection with a Firm;
   • to publish another person’s personal information without a lawful basis;
   • to submit spam, unsolicited marketing or repetitive promotional Content;
   • to upload, transmit or link to malware or other harmful code;
   • to attempt to gain unauthorised access to the site, another Account, our systems or any data;
   • to probe, scan or test the vulnerability of the site without our written permission;
   • to bypass authentication, moderation, security or access restrictions;
   • to interfere with the operation, performance, availability or security of the site; or
   • to impose an unreasonable load on our infrastructure.
2. You must not decrypt, intercept or attempt to decipher communications sent through or in connection with the site unless you are lawfully authorised to do so.
3. You must not encourage, assist or enable another person to breach this section.
4. Information you provide to us must be true, accurate, current, complete and not misleading.

9. Automated access, scraping and data collection

1. Unless we have given prior written permission, you must not systematically:
   • scrape, crawl, harvest, mine or extract data from the site;
   • download, copy or index Content for republication;
   • use a robot, spider, browser automation tool or other automated process to interact with the site;
   • create or maintain a competing database or directory using Content from the site;
   • use site data for direct marketing; or
   • use site Content to train, develop, test or enhance an artificial intelligence or machine-learning system.
2. This restriction does not prevent recognised search engines from crawling publicly available pages in accordance with our robots.txt file and ordinary search-engine indexing practices.
3. You must comply with instructions in our robots.txt file and any technical measures used to control automated access.
4. You must not frame the site, reproduce its appearance or present its Content in a way that suggests the Content is your own.

10. Accounts and login security

1. Your Account is personal to you or to the organisation for which it was created.
2. You must not allow another person to use your Account unless they are authorised to act for the same organisation and the Account functionality permits additional authorised users.
3. Your username, display name and Account information must not mislead others or impersonate another person.
4. You must take reasonable steps to keep your login credentials confidential and secure.
5. You must notify us promptly at info@reviewasolicitor.co.uk if:
   • you believe another person has accessed your Account;
   • your password or login credentials have been disclosed;
   • you become aware of unauthorised activity; or
   • you no longer have authority to manage a Firm Profile.
6. You are responsible for activity carried out through your Account to the extent that it results from your acts, omissions or failure to keep your login details secure.
7. You may close your Account using the available Account controls or by contacting us.
8. Closing an Account does not automatically remove Reviews or other public Content previously submitted through it. You may delete eligible Content before closing your Account or ask us to consider a removal request.

11. Reviews

1. Reviews submitted directly to Review A Solicitor must comply with these terms and our Review Policy.
2. When you submit a Review, you confirm that:
   • you are eligible to review the Firm under our Review Policy;
   • the Review describes your own genuine experience as a client or prospective client;
   • the Review is your honest opinion and is factually accurate to the best of your knowledge;
   • you are not impersonating another client or submitting the Review on behalf of an undisclosed third party;
   • you do not work for, own or control the Firm being reviewed;
   • you are not a family or household member of a person who owns, controls or works for the Firm;
   • you do not work for a competing Firm or for an agency acting for the reviewed Firm or a competitor; and
   • you have disclosed any payment, discount, gift or other benefit connected with the Review.
3. You must not submit a Review that is fabricated, purchased, commissioned, manipulated or intended to artificially improve or damage a Firm’s rating.
4. You must not submit substantially the same Review through multiple Accounts or arrange for other people to do so.
5. Reviews are opinions and experiences submitted by users. They do not necessarily represent our views.
6. We do not guarantee that a Review is complete, accurate, current, representative or suitable as the sole basis for choosing a Firm.
7. You should conduct your own checks before instructing a Firm, including checking its regulatory status, discussing fees and confirming whether it has suitable experience for your matter.

12. Rules applying to Your Content

1. You are responsible for Your Content and must have all rights, permissions and lawful grounds necessary to submit it and allow us to use it as described in these terms.
2. Your Content must not:
   • be false, misleading, malicious or deceptive;
   • be defamatory or contain allegations presented recklessly as fact;
   • infringe copyright, trade marks, database rights, privacy rights or other rights;
   • breach legal professional privilege, confidentiality or a court order;
   • identify children or vulnerable people where doing so would be inappropriate or unlawful;
   • include unnecessary personal information about solicitors, clients, witnesses, medical professionals, opponents or other third parties;
   • include bank details, identity documents, medical records, case files or other sensitive documents;
   • contain threats, harassment, discriminatory abuse or incitement to commit an offence;
   • contain obscene, pornographic or gratuitously violent material;
   • constitute spam or undisclosed advertising;
   • contain malicious code or links to harmful software;
   • promote an unlawful product, service or activity; or
   • be the subject of legal proceedings or a legal restriction that prevents publication.
3. Take particular care not to disclose confidential or privileged information connected with a legal matter. Publishing information on a public review site may affect its confidentiality.
4. Please retain your own copy of anything important that you submit. We do not guarantee that Your Content will remain available or that we will retain a recoverable copy.

13. Moderation and publication decisions

1. We may moderate Content before or after publication, but we are not required to review every item before it appears on the site.
2. We may decline to publish, restrict, redact, suspend or remove Content where we reasonably believe that it:
   • breaches these terms or our Review Policy;
   • may be unlawful;
   • creates a material risk to another person;
   • contains personal, confidential or privileged information;
   • appears fraudulent, manipulated or inauthentic;
   • cannot be sufficiently verified where verification is reasonably required;
   • may compromise the security or operation of the site; or
   • must be removed or restricted to comply with a legal or regulatory obligation.
3. We do not normally edit the substance or opinion expressed in a Review.
4. Where only part of a Review breaches our rules, we may redact or remove that part while leaving the remainder published. Where appropriate, we will notify the reviewer.
5. Moderation decisions involve judgement. The fact that Content is published does not mean that we endorse it, confirm its accuracy or accept legal responsibility for it.
6. You may challenge an eligible moderation decision using the process in our Review Policy or Complaints Policy.

14. Licence you give us

1. You retain ownership of Your Content and any intellectual property rights you hold in it.
2. You grant us a worldwide, non-exclusive, royalty-free licence to:
   • host, store and process Your Content;
   • publish and display it on the site;
   • reproduce, format and technically adapt it;
   • include it in Firm Profiles, search results and aggregate ratings;
   • distribute it through ordinary site functionality;
   • use reasonable extracts to explain, promote and operate Review A Solicitor; and
   • allow our hosting, technology and service providers to process it on our behalf.
3. This licence is limited to purposes connected with operating, securing, improving and promoting Review A Solicitor and our Services.
4. The licence continues for as long as Your Content remains published or is reasonably required for:
   • legal or regulatory compliance;
   • fraud and manipulation prevention;
   • complaint or dispute handling;
   • security and record keeping; or
   • establishing, exercising or defending legal claims.
5. If eligible Content is deleted, we will stop publicly using it within a reasonable period, although residual copies may remain temporarily in backups and lawful internal records.
6. Other users may view and share publicly available Content using the normal functions of the site.
7. To the extent permitted by law, you agree not to assert moral rights in Your Content where this is reasonably necessary for us to format, display, excerpt or technically adapt it without changing its meaning.

15. Firm Profiles and directory listings

1. We publish a directory of solicitors, law firms and other legal services providers.
2. We may create a Firm Profile using information obtained from regulatory databases, publicly available sources, the Firm itself or third-party data providers.
3. A Firm may be listed whether or not it:
   • requested the listing;
   • has claimed the Firm Profile;
   • holds an Account;
   • advertises with us; or
   • has any commercial relationship with us.
4. The presence of a Firm Profile does not imply that we recommend, approve, accredit or endorse the Firm.
5. If you claim or manage a Firm Profile, you confirm that:
   • you are authorised to act for the Firm;
   • the information you provide is accurate, current and not misleading;
   • you will update information that becomes inaccurate;
   • you will notify us if you cease to be authorised;
   • the Firm will comply with applicable professional, legal and regulatory obligations; and
   • you accept that users may publish lawful critical Reviews about the Firm and its services.
6. We may verify a profile claim and may ask for evidence of your identity, role or authority.
7. We may refuse, suspend or reverse a profile claim where we cannot verify it or reasonably believe that the claimant is unauthorised.
8. We may correct, remove or refuse Firm Profile information that appears inaccurate, misleading, unlawful, outdated or inconsistent with reliable regulatory information.

16. Reviews and replies involving Firms

1. A Firm may respond publicly to a Review where the site provides that functionality.
2. A Firm remains responsible for ensuring that its reply complies with:
   • its duties of confidentiality;
   • data protection law;
   • legal professional privilege;
   • professional conduct rules; and
   • these terms.
3. A Firm must not use a reply to disclose confidential details merely because a reviewer has referred to those details first.
4. We are not responsible for a Firm reply that breaches the Firm’s legal, regulatory or professional obligations.
5. A Firm may challenge a Review using the process in our Review Policy.
6. We will not remove a Review solely because a Firm disagrees with it, considers it unfair or would prefer it not to be published.
7. Firms and people acting for them must not:
   • submit Reviews about their own Firm;
   • arrange fabricated or misleading Reviews;
   • offer undisclosed incentives in return for Reviews;
   • pressure reviewers to change or remove honest feedback;
   • selectively invite feedback in a deliberately misleading way; or
   • use threats or improper pressure to prevent lawful criticism.
8. Manipulative activity may result in removal of affected Content, suspension of Accounts, restriction of profile functionality or a notice being placed on the relevant Firm Profile.

17. Paid profiles, advertisements and promotional services

1. We may offer Firms paid profile enhancements, directory services, advertisements, sponsored placements, enquiry services, live-chat functionality or other promotional services.
2. The availability and features of a paid service will be described on the site, in an order form or in a separate written agreement.
3. Paid or sponsored Content will be identified where required by law or where identification is reasonably necessary to avoid misleading users.
4. Unless we expressly agree otherwise in writing, purchasing a paid service does not:
   • guarantee a particular position in search results;
   • guarantee a minimum number of enquiries, instructions or clients;
   • affect the substance of Reviews;
   • allow a Firm to remove lawful negative Reviews;
   • guarantee a particular star rating; or
   • amount to an endorsement by Review A Solicitor.
5. Advertisements and promotional Content must:
   • be genuine, accurate and not misleading;
   • comply with applicable advertising and consumer-protection requirements;
   • comply with the Firm’s professional and regulatory obligations;
   • not infringe third-party rights;
   • not promote an unlawful service or activity; and
   • comply with the Content standards in these terms.
6. You grant us a worldwide, non-exclusive, royalty-free licence to host, reproduce, format and publish advertising or promotional material you supply for the purpose of providing the purchased service.
7. We may reject, suspend, remove or require changes to advertising or promotional Content that breaches these terms, applicable law, regulatory requirements or the relevant order.
8. If we end a prepaid service before the agreed end date for reasons unrelated to your breach, we will provide a proportionate refund or alternative remedy where required by the relevant order or by law.
9. No refund will normally be due where a service is suspended or terminated because of:
   • your breach of these terms;
   • unlawful or misleading Content;
   • non-payment;
   • fraudulent activity;
   • review manipulation; or
   • a legal or regulatory requirement resulting from your conduct.

18. Fees and payment

1. This section applies where you purchase a paid service from us.
2. Fees will be stated on the site, in an order form, invoice or separate written agreement.
3. Unless stated otherwise, prices are exclusive of VAT and any other applicable taxes.
4. You must pay fees in cleared funds by the date and method specified in the relevant order or invoice.
5. We may change prices for future orders or renewal periods. A price change will not retrospectively alter fees already paid for a fixed service period.
6. We may suspend a paid service where an amount is overdue.
7. If you dispute a payment, you must contact us promptly and provide reasonable details of the dispute.
8. If a Business User makes an unjustified chargeback or payment reversal, that Business User must repay:
   • the reversed amount;
   • reasonable third-party processing charges resulting from the reversal; and
   • reasonable costs properly incurred in recovering an overdue amount.
9. Where you are a Business User, we may set off an amount you owe us against an amount we owe you by giving written notice.
10. Any mandatory statutory rights or remedies available to a Consumer continue to apply.

19. Enquiries and contact with Firms

1. The site may allow you to send an enquiry, request a call, complete a contact form or communicate with a Firm.
2. Where you ask us to send an enquiry to a Firm, we will share the relevant information with that Firm or the service provider operating the communication feature, as explained in our Privacy Policy.
3. A Firm may decide whether to respond, whether it can assist and whether it is willing to accept instructions.
4. We do not guarantee:
   • that a Firm will respond;
   • how quickly it will respond;
   • that it will accept your matter;
   • that the information it gives will be suitable for your circumstances; or
   • the quality or outcome of any legal service subsequently provided.
5. If your matter is urgent or a legal time limit may be approaching, you should contact an appropriate Firm directly and should not rely only on an enquiry sent through the site.
6. Any solicitor-client relationship or contract for legal services is between you and the Firm. We are not a party to that relationship or contract.
7. We do not act as the agent of either you or the Firm unless this is expressly agreed in writing.

20. Live chat and messaging services

1. Where live chat or messaging is available, the notice displayed with that feature will explain who receives the messages and how relevant personal information is handled.
2. A chat or message may be operated by:
   • the relevant Firm;
   • Review A Solicitor;
   • a technology provider acting for us or the Firm; or
   • a combination of those parties.
3. Information provided through a short chat or initial enquiry may be incomplete and should not automatically be treated as formal legal advice.
4. Using a site messaging feature does not create a solicitor-client relationship with UK REAL REVIEWS LTD or Review A Solicitor.
5. A solicitor-client relationship with a Firm will arise only where the Firm agrees to act and any necessary engagement requirements are completed.
6. We are not responsible for legal advice, guidance, representations or services provided independently by a Firm through or following a messaging interaction.

21. Solicitors Regulation Authority data

1. Review A Solicitor includes data supplied by the
   
   Solicitors Regulation Authority
   .
2. SRA data may include:
   • firm and office names;
   • SRA numbers;
   • regulatory and authorisation status;
   • addresses and contact details;
   • trading names and previous names;
   • areas of legal practice;
   • reserved legal activities; and
   • company and office information.
3. The SRA does not endorse Review A Solicitor or our use of its data.
4. SRA data is made available to us as supplied. Although we refresh and process directory information, we cannot guarantee that every Firm Profile reflects a Firm’s current position at the exact time it is viewed.
5. Before instructing a solicitor or law firm, you should check its current regulatory status using the
   
   Solicitors Register
   .
6. The SRA primarily regulates solicitors and law firms in England and Wales. Other legal professionals and providers may be regulated by different bodies or may provide services outside SRA regulation.

22. Google and other third-party Content

1. Some Firm Profiles may include maps, location information, ratings, photographs or Reviews supplied by Google or another third-party provider.
2. Third-party Content is collected, processed and moderated by the relevant third party rather than by us.
3. We may be unable to edit or remove Content controlled by a third-party provider. A report concerning that Content may need to be made directly to the relevant provider.
4. When you use parts of the site containing Google Maps or Google Places Content, the following may also apply:
   • the Google Terms of Service;
   • the Google Maps and Google Earth Additional Terms of Service; and
   • the Google Privacy Policy
5. References to third-party names, logos and trade marks remain the property of their respective owners and do not imply endorsement or affiliation.

23. What Review A Solicitor is and is not

1. Review A Solicitor is an information, directory, review and comparison platform.
2. UK REAL REVIEWS LTD is not a law firm and is not authorised or regulated by the Solicitors Regulation Authority to provide legal services.
3. We do not provide legal advice or represent users in legal matters.
4. General legal information published on the site:
   • is provided for general information only;
   • is not tailored to your circumstances;
   • does not replace advice from a suitably qualified professional; and
   • should not be relied upon as the sole basis for starting, defending, settling or abandoning legal proceedings.
5. You should not delay seeking professional advice because of information you have read on the site.
6. We do not recommend or endorse a particular Firm.
7. Listings, ratings, Reviews, rankings and search results reflect the information, methodology and Content available to us. They do not amount to a statement that a Firm is suitable for your individual matter.
8. Choosing and instructing a Firm is your responsibility. You should make your own enquiries, discuss fees and services directly and consider speaking to more than one provider.

24. Illegal content and online safety

1. You must not use the site to create, upload, publish, share or facilitate illegal Content or criminal activity.
2. Prohibited Content includes Content that we reasonably believe may constitute or facilitate:
   • fraud, scams or financial crime;
   • credible threats, stalking, harassment or unlawful abuse;
   • hate crime or unlawful discrimination;
   • terrorism offences;
   • child sexual exploitation or abuse;
   • unlawful intimate-image sharing;
   • trafficking or sexual exploitation;
   • unlawful drugs or weapons activity;
   • encouraging or assisting suicide or serious self-harm; or
   • another criminal offence applicable in the United Kingdom.
3. We may use proportionate manual, technical or automated measures to identify, assess, restrict and remove Content that may be illegal or may breach these terms.
4. Where we become aware of Content that we reasonably believe is illegal, we may:
   • remove or restrict access to it;
   • suspend the relevant Account;
   • preserve relevant records;
   • prevent repeat uploads;
   • contact the person who submitted it;
   • refer the matter to a regulator, law-enforcement body or other competent authority; or
   • take another proportionate step required or permitted by law.
5. Content may be removed without advance notice where delay could expose users or other people to harm, interfere with an investigation or prevent us from complying with a legal duty.
6. You can report suspected illegal Content using the report function beside the Content or by emailing
   info@reviewasolicitor.co.uk.
7. Please identify the Content, provide its location or URL and explain why you believe it is illegal or harmful.
8. A person affected by an eligible moderation decision may complain under our Complaints Policy.

25. Reporting Content and Review disputes

1. If you believe Content breaches these terms or our Review Policy, you may:
   • use the report function displayed beside the Content; or
   • email info@reviewasolicitor.co.uk.
2. A report should identify:
   • the Content complained about;
   • the relevant Firm Profile or page;
   • the reason for the complaint;
   • the part of our terms or Review Policy you believe has been breached; and
   • any evidence reasonably supporting the report.
3. We assess reports using our published policies, available information and any legal obligations that apply.
4. We may ask the reporter, reviewer or Firm for further information.
5. We are not required to accept unsupported assertions or to remove Content merely because it is disputed.
6. We may limit correspondence where a report is abusive, repetitive, manifestly unfounded or has already been fully considered.
7. Where appropriate, we will tell the affected person about our decision and any available review or complaint process.

26. Defamation notices

1. Section 5 of the Defamation Act 2013 and the Defamation (Operators of Websites) Regulations 2013 establish a statutory process relating to allegedly defamatory statements posted by website users.
2. A person wishing to submit a formal notice of complaint under that process should email
   info@reviewasolicitor.co.uk
   and clearly state that the communication is a Defamation Notice.
3. The notice should include all information required by the applicable legislation, including:
   • the complainant’s name and email address;
   • the statement complained of;
   • where the statement appears on the site;
   • the meaning the complainant attributes to the statement;
   • the aspects alleged to be factually inaccurate or opinions not supported by fact; and
   • an explanation of why the statement is said to be defamatory.
4. A general disagreement, ordinary Review Policy report or service complaint may be handled under our normal Review Policy or Complaints Policy rather than the statutory defamation process.
5. Nothing in these terms prevents a person from obtaining independent legal advice.

27. Disclosure of Content and Account information

1. We may preserve or disclose Content and relevant Account information where we are legally required or permitted to do so.
2. Recipients may include:
   • the police or another law-enforcement authority;
   • the Solicitors Regulation Authority;
   • the Legal Ombudsman;
   • Ofcom;
   • a court or tribunal;
   • a government department;
   • another competent regulator; or
   • our professional advisers.
3. Further information about our handling and disclosure of personal information appears in our Privacy Policy.

28. Availability and security of the site

1. We do not guarantee that the site will always be available, uninterrupted, secure or free from errors.
2. We may suspend access for maintenance, updates, repairs, security work or other operational reasons.
3. We will provide reasonable notice of significant planned disruption where practicable.
4. You are responsible for:
   • the device and internet connection you use;
   • keeping your software and security protections up to date;
   • maintaining appropriate backups; and
   • protecting your own systems and information.
5. We are not responsible for a failure or delay caused by circumstances beyond our reasonable control, including outages affecting hosting, telecommunications, payment, cloud or third-party data services.

29. Our responsibility to Consumers

1. Nothing in these terms excludes or limits our liability for:
   • death or personal injury caused by our negligence;
   • fraud or fraudulent misrepresentation;
   • breach of a legal obligation that cannot lawfully be excluded or limited; or
   • another liability that cannot lawfully be excluded or limited.
2. If you are a Consumer, we are responsible for loss or damage that is a foreseeable result of:
   • our breach of these terms; or
   • our failure to use reasonable care and skill.
3. Loss or damage is foreseeable where it is obvious that it will happen or where both you and we knew that it might happen when the relevant agreement was made.
4. We are not responsible for loss or damage that:
   • was not foreseeable;
   • results from your breach of these terms;
   • could reasonably have been avoided by following our instructions;
   • results from information or Content supplied by a user, Firm or third party; or
   • relates to your trade, business, craft or profession.
5. We provide the publicly available site primarily for personal information and comparison purposes. If you use it for a business purpose, the Business User provisions below may apply.
6. Nothing in these terms affects your statutory consumer rights.
7. Information about consumer rights is available from Citizens Advice and other appropriate consumer-protection organisations.

30. Our responsibility to Business Users

1. This section applies only where you are a Business User.
2. Subject to the liabilities that cannot lawfully be excluded or limited, we will not be liable for:
   • loss of profits;
   • loss of revenue;
   • loss of business or opportunity;
   • loss of anticipated savings;
   • loss of contracts;
   • loss of goodwill or reputation;
   • loss or corruption of data, databases or software; or
   • indirect or consequential loss.
3. Subject to the liabilities that cannot lawfully be excluded or limited, our total aggregate liability to a Business User arising from or connected with the site or Services will not exceed the greater of:
   • £100; and
   • the fees paid by that Business User to us for the relevant service during the 12 months immediately before the event giving rise to the claim.
4. We are not responsible for:
   • the accuracy of user-generated or third-party Content;
   • a user’s decision to instruct or not instruct a Firm;
   • the number, quality or conversion of enquiries;
   • a Firm’s regulatory or professional compliance;
   • a contract or dispute between a user and a Firm; or
   • a moderation decision made reasonably under these terms and our policies.
5. Any warranties or terms implied by law are excluded only to the extent that they may lawfully be excluded in a business-to-business agreement.

31. Your responsibility to us

1. If you are a Consumer, you are responsible for foreseeable loss or damage we suffer as a result of your breach of these terms.
2. If you are a Business User, you will indemnify us against third-party claims, losses, liabilities and reasonable costs arising directly from:
   • Your Content;
   • your advertisement or profile information;
   • your infringement of another person’s rights;
   • your unlawful use of the site;
   • review manipulation or fraudulent activity; or
   • your material breach of these terms.
3. The Business User indemnity does not apply to the extent that a claim or loss results from our own negligence, breach or unlawful conduct.

32. Our intellectual property

1. We or our licensors own the intellectual property rights in:
   • the site design and layout;
   • our software and source code;
   • the Review A Solicitor name, branding and logos;
   • original text, graphics and other material produced by us;
   • our directory structure and original database arrangements; and
   • other proprietary elements of our Services.
2. Those rights are protected by copyright, trade mark, database-right and other applicable laws.
3. Except as expressly allowed by these terms, you must not:
   • copy, republish or redistribute our material;
   • sell, rent or sublicense it;
   • adapt, translate or create derivative services from it;
   • exploit it commercially;
   • remove legal notices or source attributions; or
   • use our branding in a way that suggests endorsement, affiliation or authorisation.
4. You must not remove or alter an attribution required by the Solicitors Regulation Authority, Google or another data licensor.
5. Copyright © 2023–2026 UK REAL REVIEWS LTD. All rights reserved.

33. Third-party websites

1. The site may contain links to websites operated by Firms, regulators, government bodies and other third parties.
2. A link does not necessarily mean that we recommend or endorse the linked website, its operator, its content or its services.
3. We do not control third-party websites and are not responsible for:
   • their availability;
   • their accuracy or security;
   • their privacy practices;
   • transactions completed through them; or
   • loss resulting from their use.
4. You should review the terms and privacy information applying to any third-party website you visit.

34. Suspending or ending access

1. We may warn you, restrict functionality, suspend access, remove Content or close an Account where:
   • you breach these terms or another applicable policy;
   • we reasonably suspect fraud, impersonation or review manipulation;
   • you fail to pay an amount due;
   • your conduct threatens the security or availability of the site;
   • your use exposes us or another person to material legal or regulatory risk;
   • we are required to act by law, court order or a competent authority; or
   • continued access would create a material risk of harm.
2. Where appropriate, we will tell you why action has been taken and provide an opportunity to respond or complain.
3. We may act without advance notice where:
   • urgent action is reasonably necessary;
   • notice could facilitate further abuse or fraud;
   • notice could compromise an investigation;
   • there is a security risk; or
   • we are legally prevented from giving notice.
4. You must not circumvent a suspension or restriction by creating another Account, using another person’s Account or employing technical measures to avoid enforcement.
5. When access ends, your permission to use restricted parts of the site ends immediately.
6. Provisions concerning intellectual property, licences, liability, payment, disputes, confidentiality and other matters intended to continue after termination will remain in effect.

35. Transferring this agreement

1. We may transfer, assign, subcontract or otherwise deal with our rights and obligations under these terms as part of:
   • a business sale or reorganisation;
   • a transfer of the site or Services;
   • an outsourcing arrangement; or
   • another legitimate business transaction.
2. Where a transfer materially affects a Consumer’s rights, we will provide reasonable notice and ensure that the transfer does not reduce any mandatory legal protection.
3. You may not transfer your rights or obligations under these terms without our written consent.

36. General provisions

1. These terms, together with the policies and additional terms expressly referred to in them, form the agreement between you and us concerning your use of the site.
2. Where you have entered into a separate paid-service agreement, that agreement may also form part of the contract between us.
3. If a provision of these terms is found to be unlawful or unenforceable, it will be treated as modified to the minimum extent necessary or removed. The remaining provisions will continue to apply.
4. If we delay or fail to enforce a provision, this does not waive our right to enforce it later.
5. A waiver will be effective only where it is given in writing.
6. Except where these terms expressly state otherwise, no person other than you and us has a right to enforce them.
7. Our employees, officers, contractors and agents may rely on provisions that expressly protect or benefit them.
8. Headings and summary wording are included for convenience and do not change the legal meaning of the detailed provisions.
9. Words such as “including” and “includes” mean “including without limitation”.
10. We may send notices to the most recent email address associated with your Account or order.
11. Notices to us should be sent to
    info@reviewasolicitor.co.uk
    or to our registered office.

37. Governing law and jurisdiction

1. These terms and any dispute or claim arising from them are governed by the law of England and Wales.
2. If you are a Business User, the courts of England and Wales will have exclusive jurisdiction over disputes arising from or connected with these terms.
3. If you are a Consumer resident in England or Wales, proceedings may be brought in the courts of England and Wales.
4. If you are a Consumer resident in Scotland or Northern Ireland, you may also bring proceedings in the courts of the part of the United Kingdom where you live.
5. A Consumer retains the benefit of any mandatory legal protections that apply in the country where they live.

38. Complaints

1. Complaints about Review A Solicitor, our Services or an eligible moderation decision should be made using the process in our Complaints Policy.
2. When making a complaint, please provide:
   • your name and contact information;
   • the relevant page, Firm Profile, Review or Account;
   • a clear description of the issue;
   • any supporting evidence; and
   • the outcome you are seeking.
3. A complaint about legal services provided by a Firm should normally be directed to the Firm and, where appropriate, the relevant regulator or complaints body.

39. Company and contact information